# Mytherapist.ng

> Mytherapist.ng is an online therapy platform connecting people in Nigeria with licensed, verified Nigerian therapists over secure video, voice or chat. Each therapist sets their own rate, from ₦4,000 a session. A free 2-minute mental-health check-in helps you get matched.

Mytherapist.ng makes quality mental healthcare accessible and affordable across Nigeria and for Nigerians abroad. Every therapist on the platform is licensed and verified. The platform supports individuals, students, corporate teams, HMOs/health insurers, and communities. Available on the web and via iOS and Android apps. All prices are in Nigerian Naira (₦).

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This file holds Mytherapist.ng's whole product reference in one place. The index with links to each part is https://mytherapist.ng/llms.txt.

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## Platform figures

As of 29 October 2026. Counts are rounded down and updated periodically; quote them with this date.

- Verified therapists: 100+. Licensed therapists who have passed vetting and can be booked today.
- Therapists in active practice: 60+. Verified therapists who completed at least one session in the last 90 days.
- Sessions completed: 5,300+. Therapy sessions held and marked complete since launch. Booked, cancelled and missed sessions are not counted.
- Average session rating: 4.8 / 5. The mean of every rating users have left after a session, out of 5, rounded down. Low ratings are included.
- Session ratings: 1,200+. Ratings users have left after a session.
- Typical booking confirmation time: 1 hr 46 min. The median time verified therapists take to accept or decline a new booking request, rounded up.
- Languages sessions are offered in: 10 (Yoruba, Igbo, Nigerian Pidgin, Ibibio, Tiv, Idoma, English, French, Arabic, Spanish). Languages at least one verified therapist offers sessions in.
- Countries users have joined from: 90+. Countries on the profiles of registered users.

---

# About Mytherapist.ng: key facts

**Bottom line:** Mytherapist.ng is a Nigerian online therapy platform that connects people with licensed, verified Nigerian therapists by video, voice or chat. It was founded in 2021, is based in Lagos, and runs a user app, the Caregiver App for therapists, a therapist web dashboard and a dashboard for employers and HMOs. Its tagline is "Online Therapy For Nigerians".

## The company

| Fact | Detail |
|---|---|
| Name | Mytherapist.ng |
| Legal entity | Mytherapist.ng Mental Healthcare Solutions Limited |
| Tagline | Online Therapy For Nigerians |
| Founded | 2021 |
| Headquarters | Lagos, Nigeria |
| Registered office | 30 Adekunle Fajuyi Way, GRA Ikeja, Lagos, Nigeria |
| CAC registration (RC number) | 1944379 |
| Data controller registration | Registered with the Nigeria Data Protection Commission (NDPC), number NDPC/DCP/14796 |
| Website | [https://mytherapist.ng](https://mytherapist.ng) |

Mytherapist.ng was set up to make quality, affordable mental healthcare easier to reach in Nigeria. People choose a therapist, book a session and pay per session, or use cover from an employer, an HMO or another organisation. The apps also include wellness tools, most of them free: guided meditations, breathing exercises, a mood tracker and a journal.

## Who it serves

- **Users**, the people who seek therapy. Mytherapist.ng serves people in Nigeria and Nigerians living abroad.
- **Therapists**, who apply to join, are reviewed, and then see users through the platform.
- **Organisations**: employers, HMOs, universities and community groups that pay for therapy for their people.

The live terms say the app is for people aged 18 and over. See [Safety, privacy and who the service is for](https://mytherapist.ng/product/safety-and-policies.md).

## The product family

| Product | Who uses it | Where |
|---|---|---|
| The Mytherapist.ng app (user app) | Users | iPhone, Android, and on the web at [app.mytherapist.ng](https://app.mytherapist.ng) |
| The Caregiver App | Therapists | iPhone and Android |
| Therapist web dashboard | Therapists | [partners.mytherapist.ng](https://partners.mytherapist.ng) |
| Mytherapist.ng for Business | Employers, HMOs and community organisations | [business.mytherapist.ng](https://business.mytherapist.ng) |

The Caregiver App and the therapist web dashboard share one account and the same data. Users can book and manage sessions in the app or in a browser, with the same account.

More detail on each:

- [For users](https://mytherapist.ng/product/users.md)
- [Pricing for users](https://mytherapist.ng/product/pricing.md)
- [For therapists](https://mytherapist.ng/product/therapists.md)
- [Mytherapist.ng for Business](https://mytherapist.ng/product/business.md)
- [For HMOs and their members](https://mytherapist.ng/product/hmos.md)
- [What's new](https://mytherapist.ng/product/changelog.md)

## Languages

Each therapist lists the languages they can hold sessions in. Besides English, therapists on the platform offer Nigerian languages including Yoruba, Nigerian Pidgin, Igbo and Hausa, and a few others. The list changes as therapists join, so the current list is at [mytherapist.ng/specialists/language](https://mytherapist.ng/specialists/language).

## Contact

- **Phone:** +234 915 511 2240, Monday to Friday, 9am to 5pm.
- **WhatsApp:** the same number, +234 915 511 2240.
- **Contact form and email:** [mytherapist.ng/contact-us](https://mytherapist.ng/contact-us).
- **In the app:** users and therapists can reach a person through the support chat in the app or the web dashboard. A person replies Monday to Saturday, 9am to 5pm West Africa Time.
- **Help centre:** [mytherapist.ng/support](https://mytherapist.ng/support) has guides for users and therapists.

Mytherapist.ng is not an emergency service. Anyone in danger should call 112, or 767 in Lagos. More numbers are at [mytherapist.ng/helplines](https://mytherapist.ng/helplines).

## Official links

- Website: [https://mytherapist.ng](https://mytherapist.ng)
- Help centre: [https://mytherapist.ng/support](https://mytherapist.ng/support)
- Blog: [https://mytherapist.ng/blog](https://mytherapist.ng/blog)
- Crisis helplines in Nigeria: [https://mytherapist.ng/helplines](https://mytherapist.ng/helplines)
- Press kit: [https://mytherapist.ng/press-kit](https://mytherapist.ng/press-kit)
- User app on the App Store: [apps.apple.com/ng/app/mytherapist-ng/id1660816566](https://apps.apple.com/ng/app/mytherapist-ng/id1660816566)
- User app on Google Play: [play.google.com/store/apps/details?id=com.mytherapist.ng.mytherapistng](https://play.google.com/store/apps/details?id=com.mytherapist.ng.mytherapistng)
- User web app: [https://app.mytherapist.ng](https://app.mytherapist.ng)
- Caregiver App on the App Store: [apps.apple.com/ng/app/caregiver-app-mytherapist-ng/id6742079682](https://apps.apple.com/ng/app/caregiver-app-mytherapist-ng/id6742079682)
- Caregiver App on Google Play: [play.google.com/store/apps/details?id=com.mytherapist.ng.partnerapp](https://play.google.com/store/apps/details?id=com.mytherapist.ng.partnerapp)
- Therapist web dashboard: [https://partners.mytherapist.ng](https://partners.mytherapist.ng)
- Business dashboard: [https://business.mytherapist.ng](https://business.mytherapist.ng)
- Instagram: [instagram.com/mytherapistng](https://www.instagram.com/mytherapistng/)
- X (Twitter): [twitter.com/MyTherapistng](https://twitter.com/MyTherapistng)
- LinkedIn: [linkedin.com/company/mytherapistng](https://www.linkedin.com/company/mytherapistng/)
- Facebook: [facebook.com/mytherapyng](https://web.facebook.com/mytherapyng)
- TikTok: [tiktok.com/@mytherapistng](https://www.tiktok.com/@mytherapistng)
- YouTube: [youtube.com/@mytherapistng](https://www.youtube.com/@mytherapistng/)

## How to cite Mytherapist.ng

- Write the name as **Mytherapist.ng**.
- Link to [https://mytherapist.ng](https://mytherapist.ng) for the company, and to the relevant page under `https://mytherapist.ng/product/` for a specific fact.
- Call the people who use the service "users", the therapist app "the Caregiver App", and the employer product "Mytherapist.ng for Business".
- For live figures such as therapist counts or prices, use [https://mytherapist.ng/llms.txt](https://mytherapist.ng/llms.txt), which is generated from current data. This page does not carry figures.

*Last checked against the product: 11 October 2026. Source: https://mytherapist.ng/product/company.md*

---

# For users: finding a therapist, booking and the app

**Bottom line:** Users find a licensed therapist on Mytherapist.ng, book a time, pay per session, and meet by video, voice or chat. They do this in the Mytherapist.ng app on iPhone or Android, or at app.mytherapist.ng in a browser. The app also has free self-help tools: a mood tracker, a journal, guided meditation, breathing exercises and self-assessments. Mytherapist.ng Prime is an optional membership that waives fees and unlocks extra content. An employer or HMO can also cover sessions.

## Where you use it

- **The Mytherapist.ng app**, for iPhone and Android. [mytherapist.ng/app-download](https://mytherapist.ng/app-download) sends your phone to the right store.
- **app.mytherapist.ng**, in any browser. You book and manage sessions with the same account as the app, with nothing to install. The wellness tools are in the mobile app.

Therapists use a separate app, the Caregiver App. See [For therapists](https://mytherapist.ng/product/therapists.md).

## Your account

- You sign up with your name, an email address, a phone number and a password of at least 8 characters.
- You always log in with your email address.
- You must verify your email before your first booking. The rest of the app works without it.
- Two-factor authentication by email code is optional. The app also supports Face ID and fingerprint sign-in.
- You can delete your account from Account settings. You are logged out at once, and the account is permanently deleted 7 days later. Any wallet balance is forfeited.

See [Create your account](https://mytherapist.ng/support/guides/create-your-account) and [Delete your account](https://mytherapist.ng/support/guides/delete-your-account).

## Finding a therapist

Every therapist is vetted by Mytherapist.ng before users can book them. Each therapist sets their own price, and you see it before you pay.

In the app, open the **Therapy** tab. You can search by name, role or specialty (for example "anxiety" or "grief"), browse by specialty, and filter by price, by role, by student rate and by couples.

On the website, the [therapist directory](https://mytherapist.ng/specialists) can also be browsed by language, by location and by specialty, and lists LGBTQ-affirming therapists.

A therapist's profile shows their focus areas, qualifications, years of experience, languages, rating, typical response time and prices. Qualifications the Mytherapist.ng team has checked carry a verified badge. Badges such as Fast responder and Rarely cancels come from the therapist's record on the platform.

Changing therapists is allowed at any time, with no penalty. Your previous therapist is not told. See [How to choose the right therapist](https://mytherapist.ng/support/guides/choose-a-therapist).

## Booking a session

1. Open a therapist's profile and tap **Book a session**.
2. Choose **Alone** or **With my Partner**.
3. Pick a date and time. Therapists set their own hours. Many do not take same-day bookings. You can book up to 2 months ahead.
4. Say briefly what is bringing you in. A note for your therapist is optional.
5. Pay with your wallet or a card. You can apply a promo code at this step.

Sessions are 60 minutes, except free intro sessions, which are 30 minutes. See [Book a therapy session](https://mytherapist.ng/support/guides/book-a-therapy-session).

### Couples sessions

One partner books and enters the other partner's email. Both join the same session, from one device or from two. Only some therapists take couples, and couples sessions have their own price, set by the therapist. See [Book a couples therapy session](https://mytherapist.ng/support/guides/book-a-couples-session).

### Booking anonymously

At checkout you can choose to book anonymously. The therapist sees a pseudonym instead of your name for that booking. If you have booked the same therapist before under your name, they may still recognise you. It adds ₦500 to the booking, and it is free for Prime members. Anonymous booking is not available when an HMO pays.

### Free intro sessions

Prime members get up to 3 free 30-minute intro sessions per calendar month. An intro must be your first session with that therapist, it must be an individual session, and the therapist must offer intros. A booking that is cancelled or declined gives the intro back. Users without Prime pay the therapist's normal price for every session, including the first.

## How confirmation works

A new booking is **pending** until your therapist accepts it. Nothing is accepted automatically, and you cannot join a pending session.

Your therapist must respond within a set time:

- For a request made between 08:00 and 17:00 Lagos time, they have 2 hours.
- For a request made between 17:00 and 08:00, the 2 hours start at 08:00 the next morning, so the deadline is 10:00.
- The deadline is never later than the session's start time.

If your therapist has not responded by the deadline, the booking is cancelled and the full amount goes back to your wallet automatically. If they decline, you are also refunded in full.

Instead of accepting or declining, a therapist can suggest 2 to 4 other times. Accept one and the session is confirmed. Decline them all and you are refunded in full to your wallet. See [Waiting for your therapist to confirm](https://mytherapist.ng/support/guides/waiting-for-therapist-confirmation).

## Joining a session

Every session is one call in the app. Video or voice is your choice: you join the same call and decide whether to turn your camera on. Your microphone must be allowed. Your camera is optional.

- You can join from 20 minutes before the start time until 10 minutes after the scheduled end.
- Times are West Africa Time (Lagos).
- When your therapist enters the session, the app rings you with a full-screen "Your therapist is calling" screen.
- Reminders arrive by push notification and email on the morning of the session, then 30 minutes and 10 minutes before it.

See [Join your session](https://mytherapist.ng/support/guides/join-your-session) and [Voice-only sessions](https://mytherapist.ng/support/guides/voice-only-sessions).

### Messaging your therapist

Chat with your therapist, including voice notes, is open from about 20 minutes before a session starts until about 70 minutes after it starts. There is no always-on inbox between sessions. To talk sooner, book an earlier session. See [Messaging your therapist](https://mytherapist.ng/support/guides/messaging-your-therapist).

### Before and after a session

- Before a session you can write a note about what you want from it. It stays private unless you share it with your therapist.
- After a session you can rate it, and the app offers your therapist's next open times.
- Your therapist can also invite you to a follow-up by suggesting times. You book and pay for it as usual.

## Rescheduling, cancelling and refunds

- **Reschedule** a pending, accepted, confirmed or missed session from **Appointments**. The fee is ₦500 more than 6 hours before the start and ₦1,000 within 6 hours. A rescheduled booking goes back to pending until your therapist accepts the new time.
- **Cancel** a pending, accepted or confirmed session before its start time. The fee is 20% of the session price, with a minimum of ₦1,000. The rest of what you paid goes back to your wallet.
- **Prime members** reschedule and cancel for free.
- **If your therapist does not attend**, you are refunded in full automatically. Therapists cannot cancel an accepted booking.
- **If you miss a session** (you did not join the call or send a message), you can reschedule it for a small fee.
- **Refunds go to your Mytherapist.ng wallet**, never back to a card or bank account. Wallet balance does not expire.

Exact fees are in [Pricing for users](https://mytherapist.ng/product/pricing.md). See also [Reschedule a session](https://mytherapist.ng/support/guides/reschedule-a-session), [Cancel a session](https://mytherapist.ng/support/guides/cancel-a-session) and [How refunds work](https://mytherapist.ng/support/guides/how-refunds-work).

## Wellness tools

These are in the **Tools** section of the mobile app. They are self-help tools, not a substitute for therapy.

- **Mood tracker.** Log your mood on a slider with up to 5 emotions and a reason, and see it charted by day, week or month. Free; custom reasons need Prime. See [The mood tracker](https://mytherapist.ng/support/guides/mood-tracker).
- **Journal.** Write entries from a blank page or a template. Free. Some premium templates need Prime. See [Journaling](https://mytherapist.ng/support/guides/journaling).
- **Guided meditation.** Free audios, plus longer premium programmes, for example for sleep and anxiety, with Prime.
- **Breathing exercises.** Quick Reset, Calm Anxiety and Panic Reset are free for everyone. Programmes such as Focus Flow and Sleep Wind-Down need Prime. See [Meditation and breathing exercises](https://mytherapist.ng/support/guides/meditation-and-breathing).
- **Self-assessments.** Free questionnaires for depression, general anxiety, PTSD, social anxiety, bipolar disorder and eating disorders. They screen; they do not diagnose. See [Self-assessments](https://mytherapist.ng/support/guides/self-assessments).
- **Future letters.** Write a letter to your future self that stays sealed until its date. Without Prime you can keep 2 unopened letters at a time. See [Future letters](https://mytherapist.ng/support/guides/future-letters).
- **Daily affirmation.** Free.

## Group therapy

Users can join a circle: a small group of up to twelve people led by a licensed Mytherapist.ng therapist, meeting on video every week or every two weeks. Open the **Therapy** tab and tap **Group therapy**. Members pay for a block of sessions at a time, see each other only by a first name or alias, and sessions are not recorded. Circles are in the iPhone and Android app and in the web app at https://app.mytherapist.ng, and the circles open now are listed at https://mytherapist.ng/group-therapy. Details: [Group therapy: how circles work](https://mytherapist.ng/product/group-therapy.md).

## Questionnaires from your therapist

Your therapist can send you a questionnaire, such as the GAD-7 or the DASS-21. It appears as a card on your Home screen. You see a consent step first. Your answers save as you go, and only your therapist sees them. Skipping a questionnaire does not change your care. This needs a recent version of the app.

## Mytherapist.ng Prime

Prime is an optional membership. Therapy stays pay-per-session with or without it, and Prime does not pay for sessions. Prime includes up to 3 free intro sessions a month, no reschedule or cancellation fees, free anonymous booking, premium meditations, breathing programmes and journal templates, custom mood reasons, and unlimited unopened future letters.

Prime Individual covers one person. Prime Family covers the subscriber and up to 5 people they add by email, each on their own account. You subscribe in the app from the **Profile** tab. To stop paying, turn off auto-renew; Prime runs to its expiry date and is not refunded early. Prices are in [Pricing for users](https://mytherapist.ng/product/pricing.md). See [What is Prime](https://mytherapist.ng/support/guides/what-is-prime).

## Students

Students can verify in the app from **Profile → Student discount**:

- **Instantly**, with a school email ending in .edu.ng, .edu or .university, using a one-time code.
- **By document**, uploading a student ID, admission letter or school-fees receipt for review by the team.

Student status lasts 12 months. Each therapist decides whether to offer a student rate and sets it. The student price shows on the therapist's profile, and there is no code to enter. Student rates apply to individual sessions only. See [Student discount](https://mytherapist.ng/support/guides/student-discount) and [mytherapist.ng/students](https://mytherapist.ng/students).

## Paying and your wallet

Every payment settles through your Mytherapist.ng wallet. You pay from your wallet balance or by card (processed by Paystack). You top up the wallet by card or by bank transfer to a dedicated account number. Promo codes take money off a booking. You can also send someone wallet credit as a gift code, and a sponsor, such as a parent, can pay for your sessions from their own wallet.

See [Ways to pay](https://mytherapist.ng/support/guides/ways-to-pay) and [Wallet top-ups and balance](https://mytherapist.ng/support/guides/wallet-top-ups-and-balance).

## Covered care: employer and HMO

- **Employer or organisation.** Your organisation adds you by email. Log in with that email and covered sessions cost you ₦0 at checkout, with no code to enter. Your organisation's plan sets how many sessions, which therapists and whether couples sessions are covered. See [Book with your employer benefit](https://mytherapist.ng/support/guides/book-with-your-employer-benefit) and [Mytherapist.ng for Business](https://mytherapist.ng/product/business.md).
- **HMO.** If your HMO is supported, choose **My HMO** at checkout and enter your enrollee ID. You pay nothing, and Mytherapist.ng confirms cover with your HMO before the session. HMO sessions must be booked at least 24 hours ahead. Supported schemes are listed at [mytherapist.ng/supported-hmos](https://mytherapist.ng/supported-hmos). See [Book with your HMO](https://mytherapist.ng/support/guides/book-with-your-hmo) and [For HMOs and their members](https://mytherapist.ng/product/hmos.md).

## Privacy and safety

- Screenshots are blocked on session and chat screens.
- Nobody at Mytherapist.ng joins, watches or listens to sessions.
- Your mood log and journal entries are shared with your therapist only if you turn sharing on. Support cannot read them.
- The app warns you if a chat message looks like it contains contact details.
- You can report a therapist you have booked. The therapist is never told who reported them, and reporting does not affect your bookings.

See [Privacy and confidentiality](https://mytherapist.ng/support/guides/privacy-and-confidentiality) and [Safety, privacy and who the service is for](https://mytherapist.ng/product/safety-and-policies.md).

## Help and urgent support

- The help centre at [mytherapist.ng/support](https://mytherapist.ng/support) has step-by-step guides.
- In the app, **Settings → Chat with Support** reaches a person, Monday to Saturday, 9am to 5pm WAT.
- If you cannot get into the app, use the [contact page](https://mytherapist.ng/contact-us).

> Mytherapist.ng is not an emergency service. In immediate danger in Nigeria, call 112, or 767 in Lagos. Safe Place Nigeria answers 24 hours a day on 0800 800 2000, toll-free. More numbers are at [mytherapist.ng/helplines](https://mytherapist.ng/helplines).

*Last checked against the product: 17 October 2026. Source: https://mytherapist.ng/product/users.md*

---

# Group therapy: how circles work

**Bottom line:** Mytherapist.ng users can join group therapy. Each group, called a circle in the app, is a small group of up to twelve people led by a licensed therapist from Mytherapist.ng. It meets on video at the same day and time, every week or every two weeks. Members pay for a block of sessions at a time, at the price the therapist sets. The circles open now are listed at https://mytherapist.ng/group-therapy, where each circle has its own page. Circles are joined in the Mytherapist.ng web app (https://app.mytherapist.ng, sign up and the circle's page opens) or in the mobile app on iPhone and Android, from the **Therapy** tab's **Group therapy** card.

## What a circle is

- Up to twelve members and one licensed therapist, who leads every session.
- Each circle has a topic and a description written by its therapist, for example work stress or new parents.
- A circle meets on video, every week or every two weeks, at a fixed time in West Africa Time. A session lasts 60, 75 or 90 minutes, as the therapist sets.
- Each circle has a minimum number of members. If fewer than that have a place 24 hours before a session, the session is postponed, and members' blocks run a session longer.
- Circles are an addition to one-to-one therapy, not a replacement. A user can have a one-to-one therapist and be in a circle at the same time.

## Who leads circles

Circles are led by Mytherapist.ng therapists whom Mytherapist.ng invites to run them. Before inviting a therapist, Mytherapist.ng looks at how many one-to-one sessions they have completed on the platform and at their ratings. Therapists run circles from the Caregiver App or the web dashboard.

## Joining

1. Pick a circle at https://mytherapist.ng/group-therapy (each circle's page shows who leads it, what it is for, when it meets and what it costs) and sign up on the web app, or in the app open the **Therapy** tab and tap **Group therapy**.
2. Answer two questions: whether you have had therapy before, and how things are right now.
3. Choose the name the circle will see: a first name or an alias.
4. Accept the circle agreement and pay for the first block.

A user who answers that they might be in crisis is not added to the circle and is not charged. The app directs them to one-to-one support first. A circle is not an emergency service.

## Price and payment

- The therapist who leads a circle sets its price, within a range Mytherapist.ng sets: ₦5,000 to ₦50,000 a month, whatever the cadence.
- Members pay by the block, not by the session. A weekly circle's block is 4 sessions; a fortnightly circle's block is 2.
- Payment is from the in-app wallet or by card. A card is kept for the next block, which is charged a few days before it starts.
- Mytherapist.ng Prime members pay 20% less for every block.
- A member can stop at any time. The sessions already paid for still run, and nothing more is charged.
- A session that does not run, because the therapist cancels or too few members have joined, is added back to the member's block. A session the member misses is not added back.

## Privacy

- Members see each other only by the first name or alias each chooses. Surnames are not shown.
- Sessions are not recorded. Every member agrees not to record or take screenshots, and that what is shared in the circle stays in the circle.
- Answers to the joining questions go to the therapist who leads the circle. Other members do not see them.

## On the day

- The room opens 10 minutes before the start, from the circle's page in the app.
- 15 minutes after the start, the room closes to anyone who has not joined, unless the therapist allows late arrivals.
- After a session, a member can leave a note that only the therapist reads, and report a concern about someone in the circle to the therapist and the support team.

More: [Group therapy sessions are here](https://mytherapist.ng/blog/group-therapy-sessions-are-here).

*Last checked against the product: 16 October 2026. Source: https://mytherapist.ng/product/group-therapy.md*

---

# Pricing for users

**Bottom line:** Users pay per session, and no subscription is needed to book. Each therapist sets their own rate, from ₦4,000 a session. Mytherapist.ng Prime is an optional membership from ₦1,000 a month that removes reschedule and cancellation fees and includes free 30-minute intro sessions.

## Session prices

- Each therapist sets their own price per session. It is shown on their profile and again at checkout, before you pay.
- A standard session is 60 minutes.
- There is no sign-up fee.

Prices for employer-covered and HMO-covered sessions are set by those plans. See [Mytherapist.ng for Business](https://mytherapist.ng/product/business.md) and [For HMOs and their members](https://mytherapist.ng/product/hmos.md).

## Couples sessions

Therapists who take couples set a separate couples price. It is shown on their profile and at checkout. Only some therapists take couples.

## Group therapy

The therapist who leads a circle sets its price, within a range Mytherapist.ng sets: ₦5,000 to ₦50,000 a month, whatever the cadence. Members pay by the block: 4 sessions for a weekly circle, 2 for a fortnightly one, from the wallet or by card, charged a few days before each block. Prime members pay 20% less for every block. A session that does not run is added back to the block; a missed session is not. Details: [Group therapy: how circles work](https://mytherapist.ng/product/group-therapy.md).

## Student rates

Verified students pay a therapist's student rate, where the therapist offers one.

- Each therapist decides whether to offer a student rate and sets it. A therapist with no student rate charges students their normal price.
- Student rates apply to individual sessions only, and show on the profile with no code to enter.
- Verification is free and lasts 12 months. See [Student discount](https://mytherapist.ng/support/guides/student-discount).

## Free intro sessions

Free 30-minute intro sessions are a Prime benefit.

- Prime members get up to 3 per calendar month.
- An intro must be your first session with that therapist, and an individual session.
- Only therapists who offer intros can be booked this way.
- A cancelled or declined intro does not count against the 3.
- Without Prime, every session is charged at the therapist's price, including the first.

## Booking anonymously

Booking anonymously adds ₦500 to a session. It is free for Prime members, and it is not charged on sessions your employer covers. It is not available when an HMO pays.

## Mytherapist.ng Prime

| Plan | Monthly | Yearly | Who it covers |
|---|---|---|---|
| Prime Individual | ₦1,000 | ₦10,000 | You |
| Prime Family | ₦2,000 | ₦18,000 | You plus up to 5 people you add, 6 seats in all |

Both plans include the same benefits for every member: up to 3 free intro sessions a month, no reschedule or cancellation fees, free anonymous booking, premium meditations, breathing programmes and journal templates, custom mood reasons, and unlimited unopened future letters. Prime does not pay for therapy sessions.

You pay for Prime by debit card or direct debit, or redeem a Prime gift code. Prime renews automatically until you turn auto-renew off. An active membership cannot be cancelled early, and the time left is not refunded. A plan change takes effect at the next renewal, with no proration. See [What is Prime](https://mytherapist.ng/support/guides/what-is-prime) and [Cancel Prime or change your plan](https://mytherapist.ng/support/guides/cancel-or-change-prime).

## Reschedule and cancellation fees

| What you do | Fee without Prime | With Prime |
|---|---|---|
| Reschedule more than 6 hours before the start | ₦500 | ₦0 |
| Reschedule within 6 hours of the start | ₦1,000 | ₦0 |
| Reschedule a missed session | A small percentage of the session price | ₦0 |
| Cancel before the start time | 20% of the session price, minimum ₦1,000 | ₦0 |

- The app shows the exact fee before you confirm.
- Reschedule fees are paid from your wallet.
- A session cannot be cancelled once its start time has passed.

## Refunds

All refunds go to your Mytherapist.ng wallet. They are never paid back to a card or bank account. Wallet balance does not expire, and you can spend it on any session.

| What happened | Refunded to your wallet |
|---|---|
| Your therapist declines the booking | Everything you paid |
| Your therapist does not respond by the confirmation deadline | Everything you paid |
| You decline all the alternative times your therapist suggests | Everything you paid |
| Your therapist does not attend | Everything you paid |
| You cancel | What you paid, minus the cancellation fee |

A refund is based on what you actually paid, not the listed price. After a large promo discount, the ₦1,000 minimum cancellation fee can leave a refund of ₦0. If someone else paid from their sponsor wallet, the refund goes to their wallet. If you delete your account, any wallet balance is forfeited. See [How refunds work](https://mytherapist.ng/support/guides/how-refunds-work).

## Ways to pay

- **Wallet balance**, used first when it covers the amount.
- **Card**, processed by Paystack.
- **Bank transfer**, to top up your wallet through a dedicated account number.
- **Promo codes**, which take a percentage or a fixed amount off a booking.
- **A sponsor's wallet**, or **employer or HMO cover**. Covered sessions cost you ₦0.

See [Ways to pay](https://mytherapist.ng/support/guides/ways-to-pay).

*Last checked against the product: 15 October 2026. Source: https://mytherapist.ng/product/pricing.md*

---

# For therapists: the Caregiver App and web dashboard

**Bottom line:** Therapists on Mytherapist.ng run their practice from the Caregiver App (iPhone and Android) or the web dashboard at partners.mytherapist.ng. Both use the same account and data. You set your own session price and weekly hours, accept or decline booking requests, run video or voice sessions with chat, keep private notes, and withdraw your earnings from an in-app wallet to a Nigerian bank account.

## Two ways in

- **The Caregiver App** is the therapist mobile app, on the App Store and Google Play.
- **The web dashboard** is at [partners.mytherapist.ng](https://partners.mytherapist.ng) and runs in a browser.

Most features work the same on both. The differences are listed at the end of this page.

## Who can join

Mytherapist.ng's public page for therapists asks for a current professional licence or certification in a relevant field: psychology, social work, psychiatry or counselling.

When you apply, you pick your qualifications from a fixed list of degrees, licences and certifications. Examples include M.Sc. Clinical Psychology, Master of Social Work, Licensed Clinical Psychologist, Certified Counsellor (CASSON), Registered Psychiatric / Mental Health Nurse (NMCN), psychiatry fellowships (West African College of Physicians or National Postgraduate Medical College), and certificates in CBT or trauma-informed care.

You upload proof for each qualification, and a person at Mytherapist.ng reviews it. Verified qualifications show a verified badge on your public profile.

## Applying and vetting

You apply yourself, in the Caregiver App or on the web dashboard. You give your name, phone number, email, professional role, specialism, years of experience, a bio of at least 100 characters, a professional link (such as LinkedIn or a website), and your qualifications from the list. Each account needs its own email and phone number.

You can log in as soon as you've applied, but users can't find or book you until you're approved.

Every application is reviewed by people at Mytherapist.ng. It moves through these stages in order:

1. **Document review.** You upload proof for your qualifications and the team verifies them.
2. **Onboarding learning.** You read the therapist guides and pass an onboarding assessment. These are in the Caregiver App under Learning.
3. **Interview.** A short call with the team about your setup for online sessions.
4. **Clinical conversation.** A conversation with Mytherapist.ng's clinical lead about how you practise.
5. **Probation.** You're approved and bookable, and your first sessions are reviewed before you're fully active.

You're emailed when you move to a new stage. While you wait, you can set your hours and prices so bookings can start once you're approved. See [Apply to join Mytherapist.ng as a therapist](https://mytherapist.ng/support/guides/apply-to-join-as-a-therapist), [Your application status, explained](https://mytherapist.ng/support/guides/application-status-explained) and [Verify your qualifications and credentials](https://mytherapist.ng/support/guides/verify-your-qualifications).

## Fees

- You set your own price per session, plus optional student and couples prices.
- Most therapists on the roster charge between ₦10,000 and ₦36,000 a session.
- Mytherapist.ng collects payment from the user and deducts a platform commission. You see what you keep in your session settings.

## Availability

- **Weekly hours.** Set hours for each day of the week. A day can have up to six separate blocks, for example 09:00–12:00 and 16:00–19:00. Each block is at least one hour and starts and ends on the hour.
- **Booking.** There are no fixed slots. A user picks a start time inside your hours and books whole hours.
- **Time zone.** Hours are in West Africa Time (WAT) by default. The Caregiver App also lets you set the time zone your hours are in.
- **Blocked dates.** Block up to 10 specific dates.
- **Same-day bookings.** A switch controls whether users can book you for today.
- **Time off.** Choose your first day off and the day bookings resume. Users can't book you for those dates. Sessions already booked in that period are shown to you and never cancelled automatically.

See [Set your availability](https://mytherapist.ng/support/guides/set-your-availability).

## Booking requests

Every new booking arrives as a pending request. Nothing is accepted for you.

- **Accept.** The user is notified and the session is confirmed.
- **Offer new times.** Suggest 2 to 4 other times. If the user picks one, the session is confirmed. If they turn them all down, the booking is cancelled and the user is refunded. Offering times isn't a decline.
- **Decline.** Give a reason of 10 to 300 characters. The user gets a full refund. Declining too often can lead to an automatic, temporary suspension from bookings, so offer new times when the problem is timing.

**Respond-before deadline.** By default you have two hours to respond. A request that arrives outside 08:00–17:00 WAT starts its clock at the next 08:00, and the deadline is never later than the session's start. If you don't respond in time, the request is cancelled and the user is refunded. The Caregiver App shows the deadline on each request.

How quickly you respond is tracked as your response time. It feeds your badges and Prime eligibility. See [Accept or decline a booking](https://mytherapist.ng/support/guides/accept-or-decline-a-booking) and [Your stats, explained](https://mytherapist.ng/support/guides/your-stats-explained).

## Running sessions

- **Join window.** You can join from 20 minutes before the start until 10 minutes after the scheduled end.
- **Video or voice.** Sessions run inside the app or the dashboard, with cameras on or off. Sessions are individual or couples.
- **Chat.** You can message the client in the session chat around the session time. It isn't an always-on inbox.
- **Incoming call ringing.** When a client enters the session room, you're rung: an urgent notification and call screen in the Caregiver App, or a banner on the web dashboard. You can ring the client again from the room.
- **Pre-session brief.** Before a confirmed session you can read a short brief, including the client's note about what they want from the session if they chose to share it.
- **Completing.** A session is paid when it's completed. If you and the client were both in the room for most of the session, it can complete automatically. Otherwise mark it complete yourself once most of the booked time has passed. The user is then asked to rate the session.
- **No-shows.** A session the client doesn't attend is recorded as missed. Support can settle partial compensation for your reserved time.

Mytherapist.ng is not an emergency service. If a client is in immediate danger, direct them to emergency services. See [Helplines](https://mytherapist.ng/helplines).

See [Run and complete a session](https://mytherapist.ng/support/guides/run-and-complete-a-session) and [When a client doesn't show up](https://mytherapist.ng/support/guides/when-a-client-no-shows).

## Clients, notes and questionnaires

- **Private notes.** Keep general notes, notes on a client, or notes on a specific session. Notes are private to you. Clients never see them. See [Client and session notes](https://mytherapist.ng/support/guides/client-and-session-notes).
- **What clients share.** A client can choose to share journal entries and mood check-ins with you from their own app. They can stop sharing at any time.
- **Care tasks.** Assign tasks between sessions, such as a mood check-in or a journal entry. Some complete automatically when the client does that activity in their app.
- **Suggest a next session.** After a client has completed a session with you, you can suggest 2 to 4 times for their next one. The times must be at least 24 hours ahead and within 60 days. Nothing is booked until the client chooses a time.
- **Questionnaires.** From a client's record you can send a validated questionnaire from the assessment library. You can preview it first. The client completes it, it's scored automatically, and the result appears in their record. Only you and the client see the result.

## Ratings, badges and Prime

- **Ratings and reviews.** Users rate a session after it's completed. Your ratings page shows your average, how your ratings are spread from 1 to 5 stars, and recent reviews. A user can choose to review anonymously.
- **Trust badges.** Users see badges on your listing and profile: Fast responder, Rarely cancels, Taking bookings, Verified credentials and Student friendly. Badges come from your actual activity, not from anything you declare. They update about every 6 hours.
- **Prime for therapists.** Prime is a status Mytherapist.ng grants. You can't buy it or switch it on yourself. Your account shows whether you meet the five standards: 20 completed sessions, 10 ratings, a 4.8 average rating, a 90% completion rate and an average response time of 30 minutes or less. Meeting them makes you eligible to be considered. Prime adds automated pre-session and post-session messages to clients, pre- and post-session care tasks, and higher, more frequent withdrawals. See [Prime therapist status](https://mytherapist.ng/support/guides/prime-therapist-status).

## Group therapy circles

Mytherapist.ng invites some therapists to lead group therapy circles: up to twelve members, on video, every week or every two weeks. Invited therapists set the circle's topic, schedule and price within a range Mytherapist.ng sets, and run it from the Caregiver App or the web dashboard. Therapists can't apply to lead a circle; Mytherapist.ng invites them based on their record on the platform. See [Group therapy: how circles work](https://mytherapist.ng/product/group-therapy.md).

## Reference letters

You can request a reference letter from Mytherapist.ng on the web dashboard once you have 50 completed sessions on the platform, 12 months since approval, and an account in good standing. The page shows what's left if you don't qualify yet. You confirm the request with a one-time code sent to your email. The letter is a PDF that can be verified.

## Getting paid

- Each completed session credits your Mytherapist.ng wallet with the session price minus commission.
- You withdraw to your Nigerian bank account by request, after adding your bank details.
- The minimum withdrawal is ₦10,000. The maximum per withdrawal is ₦100,000, or ₦250,000 for Prime therapists.
- After an approved withdrawal, you wait 30 days before the next one (15 days for Prime therapists). Only one request can be pending at a time.
- A person reviews each request. Your balance drops when it's approved, and the bank transfer follows.

See [Earnings and commission](https://mytherapist.ng/support/guides/earnings-and-commission) and [Withdrawals and payouts](https://mytherapist.ng/support/guides/withdrawals-and-payouts).

## Learning

The Caregiver App has a Learning section with short guides for therapists. Each guide ends with a quiz that's marked automatically. You can retake a quiz, and your best scores build an onboarding score. The onboarding assessment for the vetting stage is here too. See [Complete your onboarding training](https://mytherapist.ng/support/guides/onboarding-training).

## Support

Open Support in the Caregiver App, or use the support chat on the web dashboard. A person replies Monday to Saturday, 9am to 5pm WAT. If you can't log in at all, use [Contact us](https://mytherapist.ng/contact-us). See [Get support as a therapist](https://mytherapist.ng/support/guides/get-support-as-a-therapist).

## Where the app and the dashboard differ

| Feature | Caregiver App | Web dashboard |
|---|---|---|
| Upload qualification proof | Images only (photo or screenshot) | PDF, JPG or PNG |
| Learning guides and onboarding assessment | Yes | No |
| Respond-before deadline shown on requests | Yes | No |
| Set the time zone your hours are in | Yes | No |
| Reference letters | No | Yes |
| Reports on sessions, earnings and schedule | No | Yes |
| Incoming call alert | Notification and call screen | Banner on the dashboard |

More: [The Caregiver App and the web dashboard](https://mytherapist.ng/support/guides/caregiver-app-and-web-dashboard), [I'm approved but users can't find me](https://mytherapist.ng/support/guides/approved-but-not-visible-to-users) and [For therapists](https://mytherapist.ng/for-therapists).

*Last checked against the product: 14 October 2026. Source: https://mytherapist.ng/product/therapists.md*

---

# Mytherapist.ng for Business

**Bottom line:** Mytherapist.ng for Business lets an employer, or a community such as an NGO or faith group, pay for therapy for its people. The organisation adds people by email in a web dashboard at business.mytherapist.ng and pays through a per-employee subscription or a prepaid wallet. Employees book licensed Nigerian therapists privately in the Mytherapist.ng app, and the employer sees usage and cost but never which therapist was seen or what was said.

## Who it is for

- **Employers** that want an employee assistance programme (EAP). The website says Mytherapist.ng works with employers from 10 staff upwards.
- **Communities**, such as NGOs and non-profits, faith communities, alumni networks and support groups. The website says it works with communities of 20 members and up, and that community pricing is agreed case by case, including sliding-scale and sponsored arrangements.
- **HMOs** have their own arrangement. See [For HMOs and their members](https://mytherapist.ng/product/hmos.md).

An organisation can register itself at business.mytherapist.ng as a business, community or HMO account, or start with a discovery call from [mytherapist.ng/business](https://mytherapist.ng/business).

## What employees get

- One-to-one sessions with licensed, verified Nigerian therapists by video, voice or chat, booked in the Mytherapist.ng app on iOS or Android, or on the web.
- Sessions in English, Yoruba, Igbo, Hausa and Pidgin, depending on the therapist.
- The employee chooses the therapist and the time. There is no referral and no manager or HR sign-off.
- The app's wellness tools, such as mood tracking, breathing exercises and guided meditation, between sessions.

Mytherapist.ng is not an emergency service. Anyone in immediate danger should use the [crisis helplines](https://mytherapist.ng/helplines).

## Two ways to pay for cover

### Subscription plans (business accounts only)

A fixed price per employee for each billing cycle. Each plan includes a set number of sessions per employee per month and covers a set range of therapist tiers. The dashboard shows both before you buy.

| Plan | Monthly | Quarterly | Annually |
|---|---|---|---|
| Standard | ₦2,250 | ₦6,400 | ₦24,500 |
| Enhanced | ₦5,750 | ₦16,250 | ₦65,000 |
| Premium | ₦10,500 | ₦30,500 | ₦120,000 |

Prices are per employee, in Naira, as published on [mytherapist.ng/business](https://mytherapist.ng/business) and [mytherapist.ng/eap-nigeria](https://mytherapist.ng/eap-nigeria).

- You buy seats. You need at least as many seats as people already on your roster, and each seat is billed whether or not someone fills it.
- You can add seats later from the dashboard. Added seats are charged pro rata for the rest of the current cycle.
- Payment is by card or direct debit, collected each cycle.
- The website states that monthly plans can be cancelled at any time, and quarterly and annual plans at the end of the billing cycle, with no early-termination fee.
- Cover for spouses and dependants can be quoted on request.
- Subscription plans are not sold to HMO or community accounts.

### Pay as you go

Every organisation has pay-as-you-go cover available. You fund a wallet, and each covered session is paid from it at the therapist's tier rate. The per-session rate falls as the number of people enrolled grows. The dashboard shows the starting rate.

When you set up pay-as-you-go cover, you choose its shape:

- No limit per person. Your wallet balance is the only ceiling.
- A number of sessions per person each month. Unused sessions do not roll over.
- A number of sessions per person each year.
- A spending budget per person each month.
- A shared pool of sessions for the whole organisation each month.

You also choose which therapist tiers the cover includes. You fund the wallet by card, or by bank transfer to an account number issued to your organisation, which is credited automatically. Administrators are emailed when the balance runs low. If the wallet cannot pay for a session, the employee sees the normal price and can pay themselves, and administrators are emailed.

## How employees get covered

1. An administrator adds people by email, one at a time or by CSV import.
2. Each person receives an email with a link and a short benefit code.
3. If they sign up or log in to the app with that email, the benefit links on its own. If they use a different email, they can open the link or enter the code under Benefits in the app.
4. Once linked, the Home screen shows a benefits card. At checkout a covered session shows "Pay through" the organisation's name and "You pay today: ₦0.00". No code is needed at checkout.

A session is covered only when the person is active, the therapist is in a tier the cover includes, and the person's allowance is not used up. Otherwise the app shows the normal price and the employee can pay themselves. Couples sessions are covered only if the cover includes couples therapy and the therapist accepts couples. If a covered session is cancelled or refunded, the money returns to the organisation's wallet, not the employee's.

The dashboard shows who has claimed their benefit and who has not, and administrators can resend an invite or copy the invite link.

Help guides: [Book with your employer benefit](https://mytherapist.ng/support/guides/book-with-your-employer-benefit), [My benefit didn't apply](https://mytherapist.ng/support/guides/benefit-didnt-apply), [Corporate coupons](https://mytherapist.ng/support/guides/corporate-coupons).

## The dashboard

- **Dashboard:** wallet balance, any amount due, money added and spent this month, sessions booked, and how many people are enrolled, split into claimed and not yet claimed.
- **Reports:** the last 12 months, month by month: sessions, distinct people who used the benefit, what you were charged, and an estimate of what those sessions would have cost at full price. A session counts in the month it was booked. Mytherapist.ng also emails a monthly activity summary.
- **Appointments:** every session booked under your cover, with status and cost.
- **Beneficiaries:** add, import, edit, deactivate or suspend people, and resend invites.
- **Cover:** buy a subscription or set up pay-as-you-go cover.
- **Wallet:** balance, funding and the transaction history.
- **Coupons:** discount codes for your people (below).
- **Speaking engagements:** request a speaker for a talk or workshop at your own event, and track the request while Mytherapist.ng finds one.
- **Team:** invite colleagues by email as an **Administrator** (full access) or a **Viewer** (read-only). There is no separate HR role; HR, finance or wellbeing staff can hold either role. Only administrators can fund the wallet, change cover, invite others or edit the organisation's profile.

Every organisation's team includes a "Mytherapist.ng Support" administrator, marked as such, so the Mytherapist.ng team can review usage and help. Organisation admins cannot remove it.

## Confidentiality: what the employer sees

The organisation pays per session, so by default the dashboard shows which enrolled person booked.

| The employer sees | The employer never sees |
|---|---|
| Who is enrolled and which cover they are on | Which therapist the employee saw |
| That a session was booked, when, and its status | Anything said in a session |
| What each session cost, and total spend | Session notes or clinical records |
| The star rating the employee gave, if any | Assessment scores, mood or journal entries |
| Each person's count of sessions | Why the employee booked |

The therapist's name is replaced with "Redacted" before the data leaves Mytherapist.ng's servers. It is not in the dashboard, not in any export and not available on request. Cover can also be set up with aggregate-only reporting, arranged with Mytherapist.ng. Employees' names then show as "Withheld".

## Coupons

Administrators can create codes that take a percentage or a fixed amount off a booking. For each code you can set:

- uses per person
- an optional cap on total redemptions
- an optional restriction to individual or couples sessions
- an optional maximum session length
- whether it is active

Codes apply at booking. The person generally needs to be one of your enrolled people, logged in with the email you registered. The organisation funds the discount, and the employee pays the rest. See [Promo codes](https://mytherapist.ng/support/guides/promo-codes).

## Invoices and billing

- Everything is priced and invoiced in Naira.
- Subscriptions are billed each cycle, with an invoice for the seats.
- Invoices are emailed to your administrators with a PDF copy. An unpaid invoice can be settled from the wallet or by bank transfer.

## Communities

Community accounts use the same dashboard: fund a wallet, add members and set up pay-as-you-go cover. Subscription plans are for businesses only. Members book privately in the app, and the confidentiality rules above apply. Pricing and the mix of support are agreed with the partnerships team. See [mytherapist.ng/for-communities](https://mytherapist.ng/for-communities).

*Last checked against the product: 11 October 2026. Source: https://mytherapist.ng/product/business.md*

---

# For HMOs and their members

**Bottom line:** Members of a supported HMO can bill a therapy session to their HMO in the Mytherapist.ng app and pay nothing. Mytherapist.ng confirms cover with the HMO before the session and bills the HMO only for approved sessions that took place. HMOs partner under a signed service level agreement and pay per session from a published rate card that varies by therapist tier and number of enrollees.

## For members: booking with your HMO

1. Choose a therapist and a time slot at least 24 hours away.
2. On the **Confirm booking** screen, tap **My HMO**.
3. Pick your scheme and enter the enrollee ID from your HMO card. The app remembers it for next time.
4. The total reads "You pay today: ₦0.00". Tap the reserve button. Your slot is held.

What happens next:

- Mytherapist.ng contacts your HMO to confirm cover. You do not need to call anyone.
- You get a notification when cover is approved, usually within a day.
- If your HMO cannot confirm in time, the session is cancelled before it starts and you are told why.
- Nothing is taken from your wallet or card at any point, so there is nothing to refund if cover is refused.

Rules:

- The session must start at least 24 hours after you book. Same-day slots cannot be billed to an HMO.
- Anonymous booking is not available with HMO billing, because your HMO needs your real details to confirm your plan.
- If your employer fully covers the session, its benefit replaces the payment list and you do not need your HMO.

Full steps: [Book through your HMO](https://mytherapist.ng/support/guides/book-with-your-hmo).

## Which HMOs are supported

The current list is at [mytherapist.ng/supported-hmos](https://mytherapist.ng/supported-hmos) and in the app's payment step. Both read from the same live list.

If your HMO is not listed, request it in the app (tap **My HMO**, then **My HMO isn't listed**) or on the supported HMOs page, which needs no account. Give your HMO's name and, if you have them, your enrollee ID and the scheme's claims email or phone number. Mytherapist.ng then:

- emails your HMO that one of its enrollees wants to use their plan for therapy, when a claims contact is known
- emails you next steps, including a short script for calling your HMO's claims line
- emails you again when your scheme goes live

Until then you can pay with your wallet or a card. See [My HMO isn't listed](https://mytherapist.ng/support/guides/hmo-not-listed).

## For HMOs: how a partnership works

### Account and agreement

An HMO gets a Mytherapist.ng for Business account at business.mytherapist.ng. Mytherapist.ng issues the service level agreement (SLA) there. The HMO's administrators read it, sign it on screen and download a signed PDF. Teammates with view-only access can read it but not sign. Once signed, the agreement is fixed. A change to the terms means a new version.

To start a conversation, email partnerships@mytherapist.ng or use [mytherapist.ng/hmos](https://mytherapist.ng/hmos).

### Claims

- Each HMO booking creates a request for cover, which Mytherapist.ng confirms with the HMO before the session.
- An HMO can share its member register. A member on it, within their cover dates and allowance, can then be confirmed without a call. Anything the register does not settle is checked with the HMO by a person. Being missing from the register is not, on its own, a reason to refuse cover.
- If cover is not confirmed before the session, the session is cancelled. Nothing is charged to the member.

### Billing

- Mytherapist.ng sends the HMO a monthly statement listing each approved claim.
- A claim is billed only if the HMO approved it and the session went ahead. Rejected or expired claims, and approved sessions that were cancelled or not attended, are not billed.
- HMOs pay per session. Subscription plans for employers are not sold to HMOs.

### Rate card

Per-session rates in Naira, as published on [mytherapist.ng/hmos](https://mytherapist.ng/hmos). The column depends on the number of active enrollees.

| Therapist tier | 1–100 | 101–500 | 501–2,000 | 2,000+ |
|---|---|---|---|---|
| Standard | ₦4,500 | ₦4,450 | ₦4,400 | ₦4,300 |
| Premium | ₦9,800 | ₦9,700 | ₦9,600 | ₦9,400 |
| Platinum | ₦16,500 | ₦16,250 | ₦16,000 | ₦15,500 |
| Executive I | ₦26,500 | ₦26,000 | ₦25,600 | ₦25,000 |
| Executive II | ₦50,000 | ₦47,500 | ₦45,000 | ₦44,500 |

- Enrollee numbers come from the active members on the register the HMO shares. Without a register, the 1–100 rates apply.
- For a therapist on one of these tiers, the HMO pays the tier rate, not the price the therapist charges people paying for themselves.

### Therapist tiers

- **Standard:** mid-career therapists and psychologists providing essential support across a wide range of needs.
- **Premium:** experienced professionals for moderate to complex concerns.
- **Platinum:** highly skilled professionals with extensive experience and specialisation.
- **Executive:** an invite-only roster of senior therapists and psychiatrists, priced as Executive I and Executive II.

## For members: what sessions include

Sessions are one-to-one with licensed, verified Nigerian therapists by video, voice or chat, in the Mytherapist.ng app on iOS or Android, or on the web. Sessions are available in English, Yoruba, Igbo, Hausa and Pidgin, depending on the therapist. Mytherapist.ng is not an emergency service. Anyone in immediate danger should use the [crisis helplines](https://mytherapist.ng/helplines).

*Last checked against the product: 11 October 2026. Source: https://mytherapist.ng/product/hmos.md*

---

# Safety, privacy and who the service is for

**Bottom line:** Mytherapist.ng is for adults aged 18 and over, and it is not an emergency service. Anyone in immediate danger in Nigeria should call 112, or 767 in Lagos, and anyone who needs to talk at any hour can call Safe Place Nigeria on 0800 800 2000. Sessions are confidential, within the limits set out in the privacy policy, and every therapist is reviewed by a person before users can book them.

## Not an emergency service

Sessions on Mytherapist.ng are booked in advance, and the support chat in the app is not an emergency service. If someone may be in danger, do not wait for a session or a support reply.

## If you need help now in Nigeria

| Line | Number | When to use it |
|---|---|---|
| National emergency | 112 (toll-free) | You are in danger right now. Police, fire and ambulance |
| Lagos State emergency | 767 (toll-free) | Police, ambulance and fire within Lagos State |
| Safe Place Nigeria (She Writes Woman) | 0800 800 2000 (toll-free, 24 hours) | Talk to a trained counsellor at any hour. Open to anyone in Nigeria |
| Lagos Lifeline | 0700 000 6463 (toll-free) or 0201 410 6463. WhatsApp 0909 000 6463 | 24 hours. Open to anyone in Nigeria, not only Lagos |
| SURPIN (Suicide Research and Prevention Initiative) | 0800 078 7746 (toll-free, 24 hours) | Suicide prevention and crisis support |
| MANI (Mentally Aware Nigeria Initiative) | 0809 111 6264. WhatsApp 0916 841 7413 | Weekdays, 9am to 5pm only |
| Lagos State DSVA (Domestic and Sexual Violence Agency) | 0-8000-333-333 (toll-free, 24 hours) | Domestic or sexual violence in Lagos State |

These numbers come from the Mytherapist.ng helplines page, last checked against each organisation's own website on 29 September 2026. The full directory, with hospitals and specialist services, is at [mytherapist.ng/helplines](https://mytherapist.ng/helplines). Use that page for current numbers.

> Calls to these lines are confidential, though some lines say they may contact emergency services if someone's life is in immediate danger.

## Who the service is for

- The live terms of use say the app is intended for users aged 18 and over, and that people under 18 may not access or use it.
- Mytherapist.ng serves people in Nigeria and Nigerians living abroad, with therapy by video, voice or chat.

## Confidentiality

- What a user and their therapist say in a session is confidential.
- Nobody at Mytherapist.ng joins, watches or listens to a session.
- Screenshots are blocked on the session and chat screens in the app.
- Support staff cannot read a user's journal or mood entries.
- A user's mood log and journal entries are shared with their therapist only if the user chooses to share them.

### Limits to confidentiality

The privacy policy says Mytherapist.ng may share personal data when the law requires it (for example a court order or legal investigation), in connection with legal proceedings, or where it is reasonably necessary to protect the safety of the public or of users. It also says Mytherapist.ng does not sell users' personal information. For the full wording, read the [privacy policy](https://mytherapist.ng/privacy) and the [terms](https://mytherapist.ng/terms).

### When an employer or HMO pays

A session covered by an employer, HMO or other organisation is billed to that organisation's plan. To bill an HMO, Mytherapist.ng confirms the user's cover with the HMO using the enrollee ID the user enters. Session content stays between the user and the therapist. See [Mytherapist.ng for Business](https://mytherapist.ng/product/business.md) and [For HMOs and their members](https://mytherapist.ng/product/hmos.md).

## Booking anonymously

Users can choose to book a session anonymously. This adds ₦500 to the booking, and the charge is waived for Mytherapist.ng Prime members. Anonymous booking is not available when a session is billed to an HMO, because the HMO needs the user's real details to confirm cover.

## How therapists are vetted

- Therapists apply in the Caregiver App or on the web dashboard at partners.mytherapist.ng.
- A person at Mytherapist.ng reviews every application. Users cannot find or book a therapist until the application is approved.
- Therapists add each qualification they hold (a degree, licence or certification) and upload proof. The Mytherapist.ng team checks each one, and verified qualifications show a verified badge on the therapist's profile.
- The Caregiver App has onboarding training for therapists: short guides, each with a quiz.

See [For therapists](https://mytherapist.ng/product/therapists.md) for the full process.

## Ratings, reports and complaints

- After a session is completed, the user is asked to rate it.
- Users can report a therapist from the therapist's profile in the app. Reports go to the Mytherapist.ng team for review.
- Therapists can see complaints recorded against them on an Account Standing page in the web dashboard, and can appeal them.
- The terms let Mytherapist.ng moderate ratings and feedback.
- For any other concern, use the in-app support chat or [mytherapist.ng/contact-us](https://mytherapist.ng/contact-us).

## Data protection

- The company behind the service, Mytherapist.ng Mental Healthcare Solutions Limited, is registered with the Nigeria Data Protection Commission (NDPC) as a data controller, registration number NDPC/DCP/14796.
- The privacy policy lists users' rights to withdraw consent, to object to processing, to have their data deleted and to have it transferred.
- Users can delete their account in the app from the Profile section. The privacy policy says the account and personal information are deleted within 7 days.
- Therapists cannot delete their own account in the app; they ask support to close it.
- Questions about privacy can go to the team through [mytherapist.ng/contact-us](https://mytherapist.ng/contact-us).

## Health content on the website

Some condition guides and blog articles on the website are published before a clinician has reviewed them. Those pages say so in a note: they are based on published research and health guidelines and are awaiting clinical review. No reviewer is named until a review has happened. This content is general information, not a diagnosis or a treatment plan.

The free self-assessments on the website and in the app are screening tools. They do not diagnose a condition.

*Last checked against the product: 11 October 2026. Source: https://mytherapist.ng/product/safety-and-policies.md*

---

# What's new

**Bottom line:** This page lists changes to Mytherapist.ng that have shipped and that users, therapists or organisations can see, newest first. App dates are the day the version went live on the App Store; Android builds of the user app ship alongside. Work that is built but not yet released is not listed here.

Products named below: the **user app** (iPhone and Android), the **web app** at app.mytherapist.ng, the **Caregiver App** for therapists, the therapist **web dashboard** at partners.mytherapist.ng, and the **website** at mytherapist.ng.

## October 2026

- **14 October 2026, user app:** Group therapy. Users can join a circle of up to twelve people led by a licensed Mytherapist.ng therapist, meeting on video every week or every two weeks, from the **Therapy** tab. Members pay for a block of sessions at a time, and Prime members pay 20% less. See [Group therapy: how circles work](https://mytherapist.ng/product/group-therapy.md).
- **9 October 2026, website:** The help centre at [mytherapist.ng/support](https://mytherapist.ng/support) was rebuilt, with separate guides for users and for therapists, grouped by topic and searchable. Each guide asks "Was this guide helpful?".
- **6 October 2026, user app (iPhone 1.9.7):** Booking requests now have a deadline. A therapist has 2 hours to respond to a request made between 08:00 and 17:00 Lagos time; a request made overnight gets until 10:00 the next morning. If the therapist does not respond in time, the booking is cancelled and refunded in full to the user's wallet.
- **6 October 2026, Caregiver App (iPhone 1.0.7):** Each booking request shows the time to respond before. Therapists can also set the time zone their working hours are in.
- **3 October 2026, website:** New in-depth condition guides for anxiety, depression, stress and ADHD. Each one carries a note saying it is awaiting clinical review.
- **2 October 2026, user app (iPhone 1.9.4) and web app:** Users can fill in questionnaires their therapist sends them, such as the GAD-7 and DASS-21. The app asks for consent first, saves answers as you go, and only the therapist sees the answers. Skipping a questionnaire changes nothing about your care.
- **2 October 2026, Caregiver App (iPhone 1.0.5):** Therapists can send a client a questionnaire from the assessment library and read the scored result in the app.

## September 2026

- **30 September 2026, web dashboard:** An assessment library. Therapists can send a client a standard questionnaire, such as the GAD-7, DASS-21 or K10, from the client's record. The client consents and answers, the answers are scored, and the result appears in the therapist's pre-session brief. Only the therapist and the client see it.
- **28 September 2026, user app (iPhone 1.9.2):** More bookable times. When a therapist works more than one block of hours in a day, such as a morning and an evening, every block can be booked.
- **28 September 2026, Caregiver App (iPhone 1.0.4) and web dashboard:** Therapists can set more than one block of working hours in a day.
- **24 September 2026, web dashboard:** When a client enters the session room, the dashboard tells the therapist "Your client is calling" so they can join.
- **23 September 2026, user app (iPhone 1.9.1):** When your therapist opens the session room, the app rings full screen so you can join straight away.
- **23 September 2026, user app (iPhone 1.9.1):** Your therapist can suggest a few times for your next session. They appear on your Home screen, and one tap takes you to booking. Nothing is booked until you choose.
- **23 September 2026, user app (iPhone 1.9.1):** If your employer or organisation covers your sessions, the app shows how many covered sessions you have left, and you can claim a benefit with the code or link your organisation sends.
- **16 September 2026, web dashboard:** Reference letters. Therapists who meet the requirements can request a reference letter from Settings. The letter can be verified, and the page shows what is left to qualify.

## August 2026

- **17 August 2026, web dashboard:** The wallet shows the balance available to withdraw next to lifetime earnings.
- **11 August 2026, website:** A mental health glossary at [mytherapist.ng/glossary](https://mytherapist.ng/glossary).
- **10 August 2026, website:** A partner decks page at [mytherapist.ng/decks](https://mytherapist.ng/decks), where businesses, HMOs and community organisations can get the decks that match them.
- **6 August 2026, web dashboard:** Therapists can suggest two to four times for a client's next session. The client chooses one, and nothing is booked until they do.
- **6 August 2026, web dashboard:** An Account Standing page shows therapists any complaints recorded against them and lets them appeal.
- **6 August 2026, web dashboard:** Time off can be set as a date range, and the dashboard warns about sessions that clash with it.
- **6 August 2026, website:** A [supported HMOs page](https://mytherapist.ng/supported-hmos) listing the HMOs whose members can book, with a way to request a missing HMO.
- **5 August 2026, website:** Search on the blog.
- **4 August 2026, user app (iPhone 1.8.3):** A new onboarding flow for new users, and a dedicated "My HMO" payment option. Members of a supported HMO enter their enrollee ID at checkout and pay nothing in the app; Mytherapist.ng confirms cover with the HMO before the session.

## July 2026

- **31 July 2026, web dashboard:** Free intro sessions. Therapists can offer a free 30-minute intro session to Mytherapist.ng Prime members who have not booked them before, and choose how many to give each month. Session Settings was also redesigned to show a therapist's practice at a glance.
- **26 July 2026, website:** Browse therapists by language, city and specialty, for example at [mytherapist.ng/specialists/language](https://mytherapist.ng/specialists/language).
- **18 July 2026, user app (iPhone 1.7.9):** A redesigned Home screen, and the launch of Mytherapist.ng Prime, an optional membership with Individual and Family plans, paid monthly or yearly. Prime members pay no reschedule or cancellation fees and get premium guided meditations and breathing exercises. New users also get a short guided tour of the app.
- **18 July 2026, user app (iPhone 1.7.9):** Mood tracker update. Add up to five emotions to an entry, edit or delete entries, and share your mood history with your therapist if you choose.
- **18 July 2026, user app (iPhone 1.7.9):** Therapist profiles show a verified badge on each qualification the Mytherapist.ng team has checked.
- **18 July 2026, Caregiver App (iPhone 1.0.3):** Automated pre- and post-session messages for Prime therapists. The update also added a Learning section with short guides and quizzes, a view of the mood history a client chooses to share, qualifications picked from a list with proof uploaded for checking, and a short quote on the therapist's profile.
- **1 July 2026, web dashboard:** Automated pre- and post-session messages for Prime therapists, and a separate Wallet page.

*Last checked against the product: 14 October 2026. Source: https://mytherapist.ng/product/changelog.md*