Open the Mytherapist.ng app a few minutes before your start time, tap "Join your session", then tap the call icon at the top of the chat that opens. Allow your microphone, tap "Join Call", and you're in.
When you can join
| Question | Answer |
|---|---|
| How early? | From 20 minutes before your start time |
| How late? | Until 10 minutes after the scheduled end time |
| Does my therapist need to accept first? | Yes. A session still marked pending can't be joined |
| Which time zone? | West Africa Time (Lagos), so check the local time if you're travelling |
Whatever the countdown on your session screen shows, the join button works from 20 minutes before your start time.
Step by step
- Open the app. Your session is on the Home screen under "Happening Next", and in the Appointments list on the Therapy tab.
- Once the window is open and your therapist has accepted, the button changes from "Prepare for session" to "Join your session". Tap it.
- Your session chat opens. That's expected. Tap the video/call icon at the top of the chat to start the pre-call check.
- Allow your microphone. It's required; if it's blocked you'll see "Microphone access is required to join the call." Camera is optional, so skip it for a voice-only session.
- Tap "Join Call". In the call you can mute or unmute, turn your camera on or off, and tap End when you're done.
Before you join
The "Get ready for your session" checklist, in short:
- Find a private, quiet place where you can speak freely.
- Check your internet early. Wi-Fi or strong mobile data works best.
- Use headphones for better sound and privacy.
- Charge your phone or keep it plugged in.
- Jot down a few things you want to talk about.
If your connection drops
The call tries to reconnect on its own. If it doesn't, leave the call and tap "Join your session" again. You can re-enter any time within the join window.
If you see "You cannot join this session by now", you're outside the window or your therapist hasn't accepted yet. See what that message means.
Related
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More in Joining your session
"You cannot join this session by now": what it means
You're outside the join window (20 minutes before to 10 minutes after) or your therapist hasn't accepted yet.
2 min readNo video or audio, or the call won't connect
Check camera and mic permissions, the toggles inside the call, and your connection, in that order.
2 min readVoice-only sessions (camera off)
There's no separate voice session to book. Join as usual with your camera off; the microphone is still required.
1 min readThe session time passed but it still shows as active
Sessions auto-complete only after a full in-app call. Chat-only sessions need you or your therapist to mark them complete.
2 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng