There's no separate voice session to book on Mytherapist.ng. Every session is one call that supports both video and audio, and a voice-only session simply means joining with your camera off.
How to have a voice-only session
- Join as usual: tap "Join your session", then the call icon at the top of the chat. See join your therapy session.
- In the pre-call check, allow your microphone. This is required even for a voice-only call.
- Don't grant camera permission, or turn the camera off.
- Tap "Join Call". Your therapist can hear you clearly without video.
Switching during the call
You can turn your camera on or off at any time using the camera icon in the call. If your connection is weak, turning the camera off saves bandwidth and often fixes a choppy call.
Does my therapist need to know in advance?
There's no video-or-voice setting on a booking, so nothing tells your therapist which you'll use. If you'd rather not be on camera, just say so at the start of the session.
"Individual" and "Couples" are not video and voice
When you book, you choose a session type of individual or couples. That's the therapy format, not whether the call is video or audio. Video versus voice is only ever whether you turn your camera on. See book a couples session.
Microphone access is always required to join. If it's blocked you'll see "Microphone access is required to join the call." Allow it in your phone settings and rejoin.
Related
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More in Joining your session
No video or audio, or the call won't connect
Check camera and mic permissions, the toggles inside the call, and your connection, in that order.
2 min readThe session time passed but it still shows as active
Sessions auto-complete only after a full in-app call. Chat-only sessions need you or your therapist to mark them complete.
2 min read"You cannot join this session by now": what it means
You're outside the join window (20 minutes before to 10 minutes after) or your therapist hasn't accepted yet.
2 min readTips for a clear call
Use Wi-Fi or strong data, close other apps, use headphones, turn the camera off if it lags, and rejoin if it drops.
1 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng