Joining and verification
Apply, follow your application and verify your credentials.
- Apply to join Mytherapist.ng as a therapist
- Your application status, explained
- Verify your qualifications and credentials
Help Centre
Help for therapists
Guides for joining Mytherapist.ng, setting your availability, running sessions in the Caregiver App and getting paid.
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Most asked
What therapists ask us about most, answered first.
Apply to join Mytherapist.ng as a therapist
Sign up in the Caregiver App or the web dashboard, what to have ready, and what happens while your application is reviewed.
Joining and verification2 min readEarnings and commission
Commission rates (20%, 15%, 12.5% and 25% for Prime), when a session is paid, and why only completed sessions count.
Earnings and payouts1 min readSet your availability
Weekday hours, a fallback window, blackout dates, same-day booking, prices and time off. All times are WAT.
Availability, bookings and sessions2 min readWithdrawals and payouts
The ₦10,000 minimum, caps, waiting periods, what each status and error message means, and when your balance drops.
Earnings and payouts2 min readYour application status, explained
What Pending, Approved, Away, Declined, Suspended and Disabled mean, what to do while you wait, and what to do if declined.
Joining and verification2 min readRun and complete a session
When you can join, what the session type means, and how marking a session complete credits your wallet.
Availability, bookings and sessions2 min read
Browse by topic
18 guides across 4 topics.
Availability, bookings and sessions
Set your hours, accept bookings, run and complete sessions.
All 6 guidesEarnings and payouts
Commission, withdrawals and Prime therapist status.
All 3 guidesYour account and apps
The Caregiver App, the web dashboard, logging in and getting support.
All 3 guidesQuick answers
Two sentences each, with the full guide a tap away.
Commission starts at 20% and drops as you complete more sessions: 15% after 100 completed sessions and 12.5% after 500. Prime therapists pay 25%.
Read the full guideRequest a withdrawal of ₦10,000 or more with bank details on file. Each request is reviewed before the transfer is made.
Read the full guideThe session is recorded as missed and nothing moves on its own. Contact support once the session time has passed: after a review of the session record you receive 40% of your normal post-commission payout.
Read the full guideYou appear to users only while your status is Approved, Active or Away, and only inside the days and hours you have set. Check your status, your availability and any time off, in that order.
Read the full guideTherapists get a 5-digit code by email, not a link. Enter the code, then set a new password.
Read the full guideIn the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT.
Read the full guideStill need help?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng