Getting started
Create an account, get the app and choose a therapist.
- How Mytherapist.ng works
- Create your account and verify your email
- Get the app or use Mytherapist.ng on the web
Help Centre
How can we help?
Guides for booking, sessions, payments, Prime and the wellness tools, written so you can get unstuck without waiting for a reply.
Try:
Most asked
The problems people write to us about most, answered first.
Book a therapy session
Choose a therapist, pick a time, add a note and pay. Your booking is pending until the therapist accepts.
Booking, rescheduling and cancelling2 min readBook with your employer or EAP benefit
Log in with the email your organisation registered and covered sessions show ₦0 at checkout, no code needed.
Employer, EAP and HMO benefits2 min readHow Mytherapist.ng works
What Mytherapist.ng is, who uses which app, how a session gets booked and paid for, and what it costs.
Getting started2 min readI can't log in
Log in with your registered email, not your phone number, and what 'These credentials do not match our records' means.
Account and login2 min readI'm not getting notifications
Allow notifications for Mytherapist.ng in your phone settings, then log out and log back in to re-register your phone.
Notifications and messaging1 min readIf you need urgent help right now
In immediate danger call 112, or 767 in Lagos. To talk to someone at any hour, call Safe Place Nigeria on 0800 800 2000.
Safety and privacy2 min readJoin your therapy session
Tap Join your session, then the call icon at the top of the chat, allow your mic and tap Join Call.
Joining your session2 min readMeditation and breathing exercises
Free and Prime meditations and breathing exercises in the Tools section, and what a lock means.
Wellness tools2 min read
Browse by topic
57 guides across 10 topics.
Account and login
Sign in, reset your password, update or delete your account.
All 6 guidesBooking, rescheduling and cancelling
Book a session, move it, cancel it, and what each status means.
All 7 guidesJoining your session
Video and voice calls: when you can join and what to do when a call fails.
- Join your therapy session
- "You cannot join this session by now": what it means
- No video or audio, or the call won't connect
Payments, wallet and refunds
Ways to pay, top-ups, refunds, promo codes, gifts and the student discount.
- Ways to pay for a session
- I paid but my session didn't book
- My card was declined or the payment failed
Mytherapist.ng Prime
Plans, prices, the family plan, gifting and cancelling.
All 6 guidesWellness tools
Meditation, breathing exercises, the mood tracker, journaling and self-assessments.
All 6 guidesNotifications and messaging
Reminders, push notifications and messaging your therapist.
All 5 guidesEmployer, EAP and HMO benefits
Book with a company benefit or your HMO, and what to do when it does not apply.
- Book with your employer or EAP benefit
- Book through your HMO
- My benefit didn't apply and I was charged
Safety and privacy
Urgent help, confidentiality and what other people can see.
All 2 guidesQuick answers
Two sentences each, with the full guide a tap away.
From 20 minutes before the start time. Tap "Join your session" to open the session chat, then tap the call icon to start the video or voice call.
Read the full guide₦500 if the session is more than 6 hours away, ₦1,000 if it is within 6 hours. Prime members reschedule for ₦0.
Read the full guideWhat you paid, minus a cancellation fee of 20% of the session price with a ₦1,000 minimum. The refund goes to your Mytherapist.ng wallet. Prime members cancel with no fee.
Read the full guideGive it about a minute. When a paid booking does not complete, the amount is credited to your wallet. Then book again and pay from the wallet.
Read the full guideWe send a 6-digit code to your email, not a link. Enter the code in the app. If nothing arrives, check spam and make sure you are using the email you registered with.
Read the full guideThe chat opens around your session: from about 20 minutes before the start until about 70 minutes after. Outside that window it is locked.
Read the full guideScreenshots are blocked on session and chat screens to protect your privacy and your therapist’s.
Read the full guideIn the app, open Settings, then Chat with Support. A person replies Mon–Sat, 9am–5pm WAT. Not in the app? Use the contact page.
Still need help?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng