Open the session under Appointments and tap Reschedule. The fee is shown before you confirm: ₦500 if the session is more than 6 hours away, ₦1,000 if it is within 6 hours, and ₦0 on Mytherapist.ng Prime. After you reschedule, the booking goes back to pending so your therapist can accept the new time.
Steps
- Open Appointments and tap the session.
- Tap Reschedule and pick a new date and time.
- Check the fee shown, then pay it from your wallet or use a Reschedule Voucher.
- Confirm. You get a notification when your therapist accepts the new time.
What it costs
| When you reschedule | Fee |
|---|---|
| More than 6 hours before the start | ₦500 |
| Within 6 hours of the start | ₦1,000 |
| After a missed session | A small percentage of the price; the app shows the exact amount |
| On Prime | ₦0, always |
| With a Reschedule Voucher | ₦0 (the voucher is used up) |
| Because your therapist did not show, or our technology failed | ₦0 |
Some booking screens say "Free reschedule up to 24h before · Refundable until then". The fees in this table apply, unless you are on Prime, where rescheduling really is free.
If you see "Insufficient funds to pay the reschedule fee.", top up your wallet first. See Wallet top-ups and balance.
Which sessions can be moved
Pending, accepted, confirmed and missed sessions. Anything else shows "You can't reschedule this appointment anymore." A missed session is cheapest to move within 48 hours of when it ended. See Missed sessions and no-shows.
Reschedule Vouchers
A voucher lets you reschedule free instead of paying the fee. You earn them from in-app rewards, and when a change is our fault or your therapist's, we give you one. A voucher must be unused and not expired. If none is valid you see "No valid reschedule voucher is available for this account." and can pay the fee instead.
If your therapist suggests a new time
While a booking is pending, your therapist may suggest 2 to 4 alternative times; open the session in the app to see them. Accept one and it is confirmed; decline them all and you get a full refund to your wallet. If you reschedule yourself, an older suggested time may still appear; the time on your appointment is the one that counts. See Waiting for your therapist to confirm.
Rescheduling usually costs less than cancelling. See Cancel a session.
Was this guide helpful?
More in Booking, rescheduling and cancelling
What each appointment status means
Pending, accepted, confirmed, declined, cancelled, completed, missed and unattended, and what each means for you.
2 min readCancel a session and what you get back
Cancel before the start time. The fee is 20% of the price, minimum ₦1,000, and the rest returns to your wallet.
2 min readBook a therapy session
Choose a therapist, pick a time, add a note and pay. Your booking is pending until the therapist accepts.
2 min readMissed sessions and no-shows
What happens when you miss a session, how to move it cheaply, and the automatic refund when a therapist does not attend.
2 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng