For users

Booking, rescheduling and cancelling

Book a session, move it, cancel it, and what each status means.

Book a therapy session
Choose a therapist, pick a time, add a note and pay. Your booking is pending until the therapist accepts.
2 min read
What each appointment status means
Pending, accepted, confirmed, declined, cancelled, completed, missed and unattended, and what each means for you.
2 min read
Reschedule a session
Move a session from the appointment screen. ₦500 more than 6 hours before, ₦1,000 within 6 hours, free on Prime.
2 min read
Cancel a session and what you get back
Cancel before the start time. The fee is 20% of the price, minimum ₦1,000, and the rest returns to your wallet.
2 min read
Missed sessions and no-shows
What happens when you miss a session, how to move it cheaply, and the automatic refund when a therapist does not attend.
2 min read
Book a couples therapy session
Set 'I'm attending this session' to With my Partner, confirm your partner's email, and join the same call together.
2 min read
Waiting for your therapist to confirm
Your booking stays pending until the therapist accepts. What happens if they decline, suggest times or never respond.
2 min read

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