Open the Therapy tab, choose a therapist, pick a date and time, add a short note, and pay with your wallet, a card or a bank transfer. Your booking stays pending until the therapist accepts it, and you get a notification when they do.
Before you start
- A verified email. Booking needs it; the rest of the app does not. See Create your account.
- A way to pay. See Ways to pay. Covered by work or an HMO? See Book with your employer benefit or Book with your HMO.
Steps
- Open the Therapy tab, then Featured Therapists → View More, or search by name or specialty. See How to choose the right therapist.
- Open a profile and tap Book a session.
- Pick a date and time. Therapists set their own hours, many do not offer same-day sessions, and you can book up to 2 months ahead.
- Under "I'm attending this session", choose Alone (By Myself) or With my Partner. See Book a couples therapy session.
- Answer "What's bringing you in today?" with a quick option or your own words. The "Anything else your therapist should know?" box is optional.
- Tap Continue to Payment. Apply a code under Have a coupon? if you have one. Book anonymously adds ₦500 (free on Prime).
- Choose wallet, card (via Paystack) or bank transfer, then tap Pay · Book session.
You land on "Your session is set." Tap Add to Calendar; the booking shows under Appointments.
After you book
Your therapist is notified. Nothing is accepted automatically, and you cannot join until they accept. If they have not responded by the start time, the booking is cancelled and your payment returns to your wallet. See Waiting for your therapist to confirm.
Some booking screens say "Free reschedule up to 24h before · Refundable until then". The fees that apply are ₦500 (more than 6 hours before) or ₦1,000 (within 6 hours) to reschedule, and 20% of the price (minimum ₦1,000) to cancel. Both are free on Mytherapist.ng Prime.
See Reschedule a session and Cancel a session.
If a time will not book
The app tells you why, for example the time is outside the therapist's hours or on a blocked day, same-day booking is off, the slot is taken, or the date is more than 2 months away. If the app says it is out of date, update from the app download page or book at app.mytherapist.ng.
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