Booking, rescheduling and cancelling

Book a couples therapy session

Set 'I'm attending this session' to With my Partner, confirm your partner's email, and join the same call together.

Updated 9 October 20262 min readBy the Mytherapist.ng support team

Book the way you would any session, but set "I'm attending this session" to With my Partner, then enter and confirm your partner's email. One of you books, and you both join the same video or audio call with the therapist.

How couples sessions work

  • One partner books, both attend. Whoever books is the account holder. Your partner is invited by email.
  • Only some therapists accept couples. If With my Partner is greyed out, or you see "Unfortunately {name} doesn't seem to accept booking from couples.", pick another therapist. Searching "relationships" or "couples" helps.
  • Couples sessions are priced separately and can cost a little more. The fee is shown before you pay.
  • Employer or HMO cover applies only if your plan includes couples therapy. Some plans cover individual sessions only. See Book with your employer benefit.

Steps

  1. Log in, open the Therapy tab, and find a therapist. See How to choose the right therapist.
  2. Open their profile and tap Book a session.
  3. Tap "I'm attending this session" and choose With my Partner.
  4. Enter your partner's email in Partner's Email and again in Confirm Partner Email, then tap Save Email. The second field catches typos; the invite and the session are tied to this address.
  5. Pick a date and time that works for both of you.
  6. Answer "What's bringing you in today?", for example Relationship issues, or write your own line.
  7. Tap Continue to Payment, check the couples fee, choose wallet, card or bank transfer, and tap Pay · Book session.

The booking appears under Appointments as pending until the therapist accepts. See Waiting for your therapist to confirm.

Joining together

  • You open the app at session time and join as usual.
  • Your partner signs in with the email you invited (creating an account with that email if they do not have one), opens the appointment, and joins the same session.
  • You can be on two devices in two places, or together on one device.

See Join your session.

Tips

  1. Choose a time that is genuinely good for both of you.
  2. Decide beforehand where each of you will sit.
  3. Agree on one thing you each want from the session.
  4. Double-check your partner's email before you save it.

Was this guide helpful?

  • Missed sessions and no-shows

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  • Waiting for your therapist to confirm

    Your booking stays pending until the therapist accepts. What happens if they decline, suggest times or never respond.

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  • Cancel a session and what you get back

    Cancel before the start time. The fee is 20% of the price, minimum ₦1,000, and the rest returns to your wallet.

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  • Reschedule a session

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All guides in Booking, rescheduling and cancelling

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