A step-by-step tutorial for employees whose therapy is sponsored by their company or employer benefit (EAP).
In one line: if your employer or company (EAP) has added you as a beneficiary, the Mytherapist.ng app can book your sessions at ₦0 to you — the cost is billed to your organisation automatically. You don’t enter a code or toggle anything; the app applies the benefit behind the scenes when you’re eligible.
Before you start: the mental model
There are a few moving parts. Understanding them saves a lot of confusion later.
- Your organisation buys a _plan_. A plan defines what you get — for example “2 therapy sessions per employee, every month” (a session plan) or “₦X of therapy spend per employee, every month” (a spend plan). It also defines which therapy types are covered (individual, couples, group) and which therapists are in-network (by “tier”).
- You are a _beneficiary_ of that plan. Your organisation adds you using a specific email address.
- You use the Mytherapist.ng app — the same one anyone uses. Your sponsorship simply makes eligible sessions free at checkout.
- The benefit attaches by email. You must sign up / log in with the exact email your organisation registered for you. A different personal email = no benefit.
- Limits reset on a cycle (monthly or annually). When you’ve used your allowance, you can still book — you just pay for the extra yourself.
Step 1 — Make sure your organisation has added you
You can’t self-enrol. Your company’s HR or benefits admin must add you as a beneficiary and mark you active.
✅ Checklist before you continue:
- You’ve been told you’re covered.
- You know which email was used to enrol you (ask HR if unsure).
- Your status is active (a pending or inactive beneficiary gets no benefit).
💡 If you were sent an invite, accept it first. An unaccepted invite means the sponsorship isn’t linked yet.
Step 2 — Sign in to the Mytherapist.ng app with the right email
Open the Mytherapist.ng app and log in (or sign up) using the email your organisation enrolled.
This is the single most common reason benefits “don’t show up”: you signed up earlier with a personal Gmail, but HR enrolled your work email. If your home screen shows no benefits, this is the first thing to check.
Step 3 — Confirm your benefits on the Home screen
Once you’re in, the Home screen shows a “You have benefits — Covered sessions from {your organisation}” card (just under the mood check-in) whenever an active sponsorship is detected.
Tap the benefits card to open your Benefits / Provider screen. Here you’ll see:
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- Your current provider (e.g. Demo Business Ltd).
- A short description of your coverage (e.g. “Core therapy access for employees and dependants.”).
- If you belong to more than one organisation, a “Switch Provider” option (top-right) to choose which one to book against.
🧭 What “coverage” actually means here: the screen lists what kinds of therapy your plan supports. It does not show a running “sessions remaining” counter, so keep your own rough count (your plan’s allowance — e.g. 2/month — is set by your employer).
Step 4 — Find a therapist
From Home or the Therapy tab, tap Featured Therapists → View More to browse. The list header shows how many are available to you (e.g. “Showing 3 out of 3 available therapists”), each with their rate and rating.
⚠️ Important quirk: when you’re an organisation beneficiary, the therapist list is filtered to the therapists your plan covers (your plan’s “tier”). That’s by design — but it also means if your plan hasn’t been linked to any therapists yet, the list can come up empty. If you see no therapists at all, that’s not your fault — it’s a configuration gap on the plan. Report it to your HR admin / our support rather than assuming no one is available.
Step 5 — Choose your session details
On the therapist’s profile, tap Book and choose:
- Session type — individual (or couples if your plan and the therapist both support it).
- Date — must be a day the therapist is available (each therapist sets their own weekly days, e.g. Thu / Fri / Sat afternoons). Days outside their schedule won’t be selectable.
- Time slot — pick from the open slots shown for that day.
📅 Heads-up: many therapists don’t accept same-day bookings, so pick a future date. The app will tell you a therapist’s available window if you choose a time outside it.
Tap through to Review, add a short reason and any note for your therapist, then continue to checkout.
Step 6 — Confirm your covered booking
When your session is covered, the Confirm booking screen makes it unmistakable:
- The payment method shows “Pay through {your organisation}” — e.g. Pay through Demo Business Ltd — with “Covered — you won’t be charged” underneath. It’s selected for you automatically.
- The Total reads ₦0.00 (the per-session rate is shown only for transparency).
- The footer confirms “Covered by {your organisation} — no charge to you.”
- The button simply says “Confirm booking” — there’s no payment step at all.
Tap Confirm booking and you’re done — the session is billed to your organisation, and your own wallet or card is never touched.
💳 If you see Wallet / Card / Opay tiles and a “Pay” button instead, this particular session isn’t covered — you’ve used your allowance for the cycle, the therapy type isn’t in your plan, or the therapist isn’t in-plan. You can pay out of pocket, pick an in-plan therapist, or wait for your allowance to reset. (See Troubleshooting below.)
Step 7 — Confirm and attend
After confirming:
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- Your session appears under Appointments (it starts as pending until the therapist accepts).
- You’ll get reminders, and you can add it to your calendar.
- Join the video/audio room from the appointment at the scheduled time.
Each covered booking uses one unit of your allowance (one session, or its cost against your spend cap). When the cycle resets, your allowance refills.
Troubleshooting — “My benefit didn’t apply”
Work through these in order:
| Symptom | Likely cause | Fix |
|---|---|---|
| Home shows no benefits card | Logged in with the wrong email / not yet enrolled / invite not accepted | Log in with your enrolled email; confirm with HR you’re active; accept any pending invite |
| No therapists appear | Your plan isn’t linked to any in-network therapists yet | Report to HR / support — it’s a plan-configuration gap, not “no availability” |
| Checkout shows Wallet / Card / Opay instead of “Pay through {your organisation}” | Allowance used up this cycle • therapy type not covered (e.g. couples on an individual-only plan) • therapist not in your plan | Try an in-plan therapist / individual session; otherwise wait for reset or pay the extra |
| You were charged but expected coverage | Coverage is decided at checkout; one of the eligibility checks above failed | Contact support with the appointment details |
Quick FAQ
Do I enter a coupon or code? No. Eligible coverage is applied automatically at checkout. (A separate company coupon may exist for some orgs, but the standard benefit needs no code.)
How many free sessions do I get? Whatever your employer’s plan sets (e.g. 2/month, or a monthly spend cap). The app doesn’t show a live counter today — ask HR for your allowance.
Can my partner join (couples)? Only if both your plan supports couples therapy and the therapist accepts couples. Otherwise it won’t be covered.
My benefit resets when? Monthly or annually, depending on the plan — at the start of the next cycle.
I belong to two organisations — which one pays? Use Switch provider on the Benefits screen to pick before you book.
Last updated: 2026-06-24. Steps and screenshots reflect the live Mytherapist.ng app.
Related reading
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