As a sponsor you pay for someone's therapy sessions from your own account, up to a monthly limit you choose. You see what you pay and when, and nothing about their sessions.
Offer to sponsor someone
- Go to Profile → Sponsors → Who I pay for and tap Sponsor someone.
- Send your offer by email, or make a link to share yourself. Only the account with that email address can accept an email offer. Anyone who opens a link can accept it, so share it only with them.
- Set your monthly limit and how you'll pay, then send it.
If someone asked you to be their sponsor, open their invite, set your limit and how you'll pay, and tap Accept. Offers and invites stay open for 7 days.
Your monthly limit
Choose any amount from ₦1,000 to ₦1,000,000. You're never charged more than that in a calendar month, and a booking that would go over it is refused before you're charged. A lower limit applies to their next booking, never to one already paid.
How you pay
- Your wallet: sessions are paid from your balance when they book.
- A saved card: charged when they book. Cards you've paid with before appear here.
- Direct debit: a bank payment takes a few hours, so we keep your wallet topped up to an amount you choose and their sessions are paid from your wallet. If your bank turns down two top-ups in a row, we stop asking until you change how you pay.
Keeping track
Tap their name under Who I pay for to see what you've paid this month against your limit, and each payment by date. You get a message after each payment, and a statement on the 1st of each month. If a session you paid for is refunded, the money comes back to your wallet and that amount is freed up in your limit.
Stopping
Tap Stop sponsoring on their page at any time. Nothing more is charged, and sessions already paid for stay booked. You can pay for up to five people.
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Sponsors: someone who pays for your sessions
Invite a sponsor, accept an offer, and pay with your sponsor at checkout.
Ask someone to pay for a session
Send a Pay for me link. They pay with no account, and your session books itself.
Your wallet and payments
Add money, pay for sessions, and where refunds go.
Talking to support
How to reach us, when we reply, and what helps us sort things out in one go.
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng