For users

More guides

Other guides from the support team.

Your wallet and payments
Add money, pay for sessions, and where refunds go.
Ask someone to pay for a session
Send a Pay for me link. They pay with no account, and your session books itself.
Sponsors: someone who pays for your sessions
Invite a sponsor, accept an offer, and pay with your sponsor at checkout.
Paying for someone's sessions as a sponsor
Offer to sponsor someone, set your monthly limit, and choose how you pay.
Talking to support
How to reach us, when we reply, and what helps us sort things out in one go.

Still need help?

A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.

Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.

Start a chat right here. Leave an email and a phone number so the reply reaches you.

Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.