Joining your session

Joining your session

When your session room opens, how to get into the call, and what to do if something goes wrong.

Updated 28 October 2026By the Mytherapist.ng support team

Your session room opens 20 minutes before your start time and stays open until 10 minutes after the session ends.

Getting in

  1. Open your session from the Therapy tab and tap Join your session.
  2. Tap the green phone icon at the top of the chat.
  3. The app checks your microphone and connection. When it's ready, tap Join Call.

If your therapist calls you first, you'll see Your therapist is calling. Tap Join session.

Before you start

  • Find a quiet, private spot. Headphones help with both privacy and sound.
  • Charge your phone and use the strongest Wi-Fi or data you have.
  • Allow the app to use your microphone and camera when it asks.
  • Want to share something before you begin? Send a note opens 20 minutes before the start.

If the call isn't working

During the call, tap Check connection. It tests your audio and connection for about ten seconds and suggests what to try. If you still can't hear each other, tap Message support from the same screen and we'll pick it up.

If your therapist doesn't join

Give them a few minutes and send a message in the chat. If they don't join or message you at all, you're refunded in full to your wallet automatically, shortly after the session's end time. Let us know too, so we can follow up.

If you can't make it

Reschedule before the start time if you can — see Rescheduling a session. If you don't join, the session counts as missed and isn't refunded, but you can still reschedule it afterwards for a small fee.

Was this guide helpful?

  • How to book a session

    Find a therapist, choose your times and pay — and what happens while your therapist confirms.

  • Rescheduling a session

    Move a session to a new time, what it costs, and when it is free.

  • Cancelling a session

    How to cancel, what you get back, and when rescheduling costs less.

  • Tips for a clear call

    Use Wi-Fi or strong data, close other apps, use headphones, turn the camera off if it lags, and rejoin if it drops.

    1 min read

All guides in Joining your session

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