Prime therapist status

Mytherapist.ng Prime for therapists is a performance status that Mytherapist.ng grants to therapists who meet a set of standards. You can't buy it or switch it on yourself. It's a different thing from the Prime subscription that users pay for.

What Prime gives you

• Top placement: Prime therapists appear first in search.
• A higher withdrawal cap of ₦250,000 per withdrawal, instead of ₦100,000.
• More frequent withdrawals: a 15-day wait between approved withdrawals instead of 30.
• A higher decline allowance: 2 declines among your recent bookings before automatic suspension, instead of 1.
• The ability to reschedule a booking, as long as it's not within 12 hours of the start.
• Automated pre-session and post-session messages to your clients, and pre-session care tasks.

See Withdrawals and payouts and Accept or decline a booking.

What Prime costs you

Prime therapists pay 25% commission, compared with 20% for non-Prime therapists (15% after 100 completed sessions and 12.5% after 500). Prime doesn't lower your commission. Its value is placement and payouts. See Earnings and commission.

How to qualify

You can check whether you currently qualify from your account. The five standards are:

1. 20 completed sessions.
2. 10 ratings.
3. A 4.8 average rating.
4. A 90% completion rate.
5. An average response time of 30 minutes or less.

See Your stats, explained for how response time and completion rate are measured.

Meeting all five doesn't switch Prime on. It shows that you qualify. Mytherapist.ng then grants the status. If you qualify and haven't heard anything, contact support.

In the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT.