For therapists
Earnings and payouts
Commission, withdrawals and Prime therapist status.
Earnings and commission
Commission rates (20%, 15%, 12.5% and 25% for Prime), when a session is paid, and why only completed sessions count.
1 min readWithdrawals and payouts
The ₦10,000 minimum, caps, waiting periods, what each status and error message means, and when your balance drops.
2 min readPrime therapist status
What Prime gives therapists, what it costs in commission, and the five standards you need to qualify.
1 min read
Still need help?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng