Each completed session credits your wallet with the session price minus Mytherapist.ng's commission. Commission starts at 20%, drops as you complete more sessions, and is 25% for Mytherapist.ng Prime therapists. Only sessions marked complete are paid.
Current commission rates
| Your account | Commission |
|---|---|
| Non-Prime, up to 100 completed sessions | 20% |
| Non-Prime, after 100 completed sessions | 15% |
| Non-Prime, after 500 completed sessions | 12.5% |
| Prime therapist | 25% |
Prime isn't a discount on commission. A busy non-Prime therapist can keep a larger share of each session than a Prime therapist. Prime's benefits are top placement in search, a higher withdrawal cap and more frequent withdrawals. See Prime therapist status.
Your session price
You set your own session price in your availability settings, with optional student and couples prices. See Set your availability.
When you're paid
- A session is paid when it's marked complete and not missed. The credit lands in your wallet at that point. See Run and complete a session.
- An accepted session that was never marked complete hasn't been paid yet. Mark it complete. If you can't, contact support with the session's date and time.
- A session the client missed isn't paid through completion. See When a client doesn't show up for how compensation works.
- A booking you decline refunds the user in full, so nothing is credited to you.
Getting the money out
You withdraw from your wallet to your bank account once your balance is ₦10,000 or more. See Withdrawals and payouts.
If a payment looks wrong
Contact support with the session's date and time. In the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT.
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More in Earnings and payouts
Withdrawals and payouts
The ₦10,000 minimum, caps, waiting periods, what each status and error message means, and when your balance drops.
2 min readPrime therapist status
What Prime gives therapists, what it costs in commission, and the five standards you need to qualify.
1 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng