You withdraw from your wallet to your bank account in the Caregiver App or on the web dashboard at partners.mytherapist.ng. The minimum is ₦10,000, you need bank details on file, and each request is reviewed before the money is sent.
Before your first withdrawal
Add your bank details: account name, 10-digit account number and bank. Without them you'll see "Kindly submit your bank details before requesting a withdrawal".
The rules
| Rule | Non-Prime | Mytherapist.ng Prime |
|---|---|---|
| Minimum per withdrawal | ₦10,000 | ₦10,000 |
| Maximum per withdrawal | ₦100,000 | ₦250,000 |
| Wait between approved withdrawals | 30 days | 15 days |
Also:
- You can't withdraw more than your wallet balance.
- Only one withdrawal can be pending at a time.
- Leave at least 10 minutes between requests.
What happens after you request
- Your request is Pending. Your wallet balance doesn't change yet.
- A person reviews it. When it's Approved, the amount leaves your wallet and you're notified. The bank transfer follows approval.
- If it's Declined, no money moves and you're notified to contact support.
- If an approved withdrawal is later Cancelled, the amount is returned to your wallet.
Your balance drops when a withdrawal is approved, not when you request it. A balance that hasn't moved doesn't mean your request was lost.
Error messages
| Message | What to do |
|---|---|
| "Minimum withdrawal is ₦10,000.00" | Request ₦10,000 or more |
| "Maximum withdrawal for your account is ₦100,000.00" (₦250,000.00 for Prime) | Request up to your cap |
| "You have a pending withdrawal." | Wait for it to be reviewed |
| "You have already requested a withdrawal within the last 10 minutes." | Wait 10 minutes |
| "Your last withdrawal was on the … which is not up to … days" | Wait for the 30-day gap (15 days for Prime) |
Money hasn't arrived
First check the withdrawal's status. If it's still Pending, it hasn't been reviewed yet. If it's Approved and the money hasn't reached your bank, contact support with the amount and the date you requested it. In the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT.
See also Earnings and commission.
Was this guide helpful?
More in Earnings and payouts
Earnings and commission
Commission rates (20%, 15%, 12.5% and 25% for Prime), when a session is paid, and why only completed sessions count.
1 min readPrime therapist status
What Prime gives therapists, what it costs in commission, and the five standards you need to qualify.
1 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng