The Caregiver App and the web dashboard

As a therapist you have two ways in: the Caregiver App on iPhone or Android, and the web dashboard at partners.mytherapist.ng. They're the same account and the same data, so anything you change in one shows in the other.

What you can do in either

• Set your availability, prices and time off.
• Accept or decline bookings and run sessions.
• Keep client and session notes.
• See your earnings, add bank details and request withdrawals.
• Manage your qualifications and upload proof.
• Contact support.

When to use the web dashboard

• To upload a PDF. The Caregiver App uploads images only; the web dashboard takes PDF, JPG and PNG. See Verify your qualifications and credentials.
• When your phone is out of action. Everything is still available in a browser.

App-unlock PIN

You can set a 4-digit PIN to unlock the Caregiver App.

• 5 wrong tries lock the app for 15 minutes.
• Forgot PIN sends a 5-digit code to your email. There's a short wait between code requests.
• The PIN only unlocks the app. It doesn't gate joining or completing sessions, and there's no PIN on sessions themselves.

Your account details

• You log in with your email address, never your phone number. See Log in and reset your password.
• You can change your name, phone number and username yourself.
• Your email address can't be changed from the app or the dashboard. Contact support to change it.
• Therapists can't delete their own account. To leave the platform, contact support. See My account is suspended or disabled.

Getting help

In the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT. See Get support as a therapist.