For therapists

Your account and apps

The Caregiver App, the web dashboard, logging in and getting support.

The Caregiver App and the web dashboard
The two ways in, when the web dashboard is the better choice, the app PIN, and which account details you can change.
1 min read
Log in and reset your password
Log in by email, reset with a 5-digit code, what the credentials error means, and what to do about a disabled account.
2 min read
Get support as a therapist
How to reach a person, what to include so it's solved first time, and what support can and can't do for you.
2 min read

Still need help?

A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.

In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.

Start a chat right here. Leave an email and a phone number so the reply reaches you.

Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.