Get support as a therapist

To reach Mytherapist.ng support, open Support in the Caregiver App, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT. If you can't log in at all, use Contact us.

Check these guides first

Most questions are answered here:

• Approval and application status: Your application status, explained
• Credentials: Verify your qualifications and credentials
• Hours and bookings: Set your availability and Accept or decline a booking
• Sessions and no-shows: Run and complete a session and When a client doesn't show up
• Money: Earnings and commission and Withdrawals and payouts
• Logging in: Log in and reset your password

What to include when you write in

• The email address on your account. That's how your account is found.
• Whether you're on the Caregiver App (iPhone or Android) or the web dashboard, and your app version.
• The exact message you saw, with a screenshot where possible, and when it happened.
• For a session: the client's name and the session's date and time.
• For money: the amount, and the date of the session or withdrawal.

What support can and can't do

• Support can look into your application, a qualification, a session or a withdrawal, and settle a missed session.
• Support can't set your availability, accept bookings for you, or read your private client notes. Those stay with you.

Reporting a client

If you need to report a client's behaviour, contact support with the session's date and time and what happened.

If a client is in crisis

Mytherapist.ng has no emergency service. If a client is in immediate danger, direct them to 112 (or 767 in Lagos) and Safe Place Nigeria on 0800 800 2000. The full list is at Helplines. Tell support afterwards.