Your credentials are checked one qualification at a time. You pick each qualification you hold from the list, upload proof for it, and a person at Mytherapist.ng reviews it. Verified qualifications show a verified badge on your public profile.
What counts as a qualification
Each item on the list is a degree, a licence or a certification. There's no separate CV, licence or ID upload. The proof you attach to each qualification is your credential document.
How to upload proof
- Open your qualifications in the Caregiver App or on the web dashboard at partners.mytherapist.ng.
- Add each qualification you hold from the list.
- Attach a proof document to each one.
Accepted files are PDF, JPG and PNG, up to about 10 MB.
The Caregiver App can only upload images (a photo or a screenshot), not PDFs. To upload a PDF certificate, use the web dashboard at partners.mytherapist.ng, or photograph the certificate clearly and upload the image from the app.
What each status means
| What you see | Meaning |
|---|---|
| Proof needed | No document is attached yet. Upload one. |
| Under review | Your proof is waiting for a reviewer. |
| Verified | Accepted. The badge shows on your profile. |
| Rejected | Not accepted. The reviewer's note tells you why. |
Things to know
- Uploading or re-uploading a proof puts that qualification back to Under review, even if it was already Verified. Only re-upload when you need to.
- If a qualification is Rejected, read the note, fix the problem (for example a clearer image or the right document) and upload again. It goes back into review.
- Removing a qualification deletes its badge and the stored document.
- There's no fixed review time. If an item has been Under review for a long time, contact support and name the qualification. In the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT.
Verification is separate from approval of your application. You can upload proof while your application is still pending. See Your application status, explained.
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Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng