Open your profile or account settings in the Mytherapist.ng app and edit your email, phone number or name yourself. Your username is different: it can be changed only once.
What you can change
| Detail | Can you change it? | Notes |
|---|---|---|
| Yes | Must not already be used by another account. You log in with this email. | |
| Phone number | Yes | Not used for login or verification. |
| Name | Yes | |
| Username | Once only | Lowercase letters, numbers and underscores only. |
After you have changed your username once, you will see "You can only change your username once." if you try again, and it cannot be changed further.
After changing your email
- Log in with the new email from now on. Login is always by email.
- If you had a verification link in your inbox from before the change, it will no longer work. Request a new one if the app asks you to verify. See My verification email didn't arrive.
If a change will not save
In the app, open Settings → Chat with Support. A person replies Mon–Sat, 9am–5pm WAT. Once your identity is confirmed, your email, phone number or name can be updated for you.
Therapists
You can change your name, phone number and username yourself from your profile settings. Changing your email is different: it is done for you after your identity is confirmed. Write to us from the contact page using the email currently on your account.
Related: I can't log in, Reset your password.
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Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng