For users
Account and login
Sign in, reset your password, update or delete your account.
I can't log in
Log in with your registered email, not your phone number, and what 'These credentials do not match our records' means.
2 min readReset your password
Use Forgot Password to get a one-time code by email, enter it within 5 minutes and set a new password.
2 min readMy verification email didn't arrive or the link expired
Resend the verification email or retry the booking, check spam, and what 'expired or invalid' really means.
1 min readChange your email, phone number or name
Edit your email, phone number or name in your profile settings. Usernames can be changed only once.
1 min readTwo-factor authentication and your app PIN
How the optional 4-digit login code works for users, and the Caregiver App PIN for therapists.
1 min readDelete your account
Delete from Account settings with your password. You are logged out at once and the account is removed after 7 days.
1 min read
Still need help?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng