Tap resend in the app, or simply try your booking again; either sends a fresh verification email. Check your spam folder, and make sure the email address on your account is spelled correctly. Always use the newest link.
Why you are being asked
You only need a verified email to book a session. When you try to book unverified, you see "Your email address is not verified". Everything else in the app works without it.
Steps
- Open your profile or account settings and check the email address on your account. One wrong letter means the email goes somewhere else.
- Tap resend, or start the booking again. Both send a new verification email.
- Check your inbox and your spam or junk folder.
- Open the newest email and tap its link.
Verification is by email only. There is no phone-number verification.
"Verification token has expired or invalid"
Verification links do not expire on a timer. This message almost always means the link no longer matches your account, usually because:
- You changed your email address after the link was sent.
- You opened a link that was sent for a different account.
Fix it by requesting a new link to the email currently on your account, and opening that one.
Still nothing after a few minutes
In the app, open Settings → Chat with Support. A person replies Mon–Sat, 9am–5pm WAT. Once a few details are confirmed with you, your email can be verified for you so you can book straight away.
Related: Create your account, Change your email, phone number or name.
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Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng