Go to Account settings and tap Delete, then enter your password and a reason. You are logged out immediately, and the account is permanently deleted 7 days later. You cannot undo it yourself, so read this before you tap.
What happens
- Straight away: you are logged out and cannot log back in. Login shows "These credentials do not match our records".
- For the next 7 days: the account is scheduled for deletion. There is no undo button in the app.
- After 7 days: the account and its data are permanently removed. A few details are kept for our records.
Before you delete
- Your wallet balance is forfeited, not refunded. Use it before you delete.
- Refunds for cancelled sessions go to the wallet, so cancelling a session just before deleting does not get that money back either.
- Read the button labels carefully before you confirm, so you tap the one you mean.
Deleted by mistake
Write to us as soon as possible, and within the 7 days, from the contact page using the email on the account. Reversing a deletion is possible only inside that window and only on our side, so do not wait.
Your data
To ask for a copy of your data, write to us from the contact page using the email on your account.
Therapists
Therapists cannot delete their own account from the app. Write to us from the contact page using the email on your account and we will disable it, which removes your access.
Related: I can't log in, Wallet top-ups and balance.
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Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng