A true double charge is rare on Mytherapist.ng. What usually looks like a second charge is the credit-and-debit pair that one card or Opay payment leaves in your wallet history. Check your bank or Opay alerts for two separate debits before worrying.
Why one payment shows as two lines
Every payment settles through your wallet. A card or Opay payment is first credited to your wallet, then debited for the booking, so your transaction history shows a credit and a debit for the same amount. Those two lines are one payment, not two charges.
How double charges are prevented
Each payment has a unique reference that can only be used once. Trying to use it again returns "This payment has already been used." Duplicate payment confirmations from the gateway are ignored as well.
If your bank really shows two debits
- Find both payment references in your debit alerts.
- Check your transaction history. Often one of the two amounts has already been credited to your wallet. See I paid but my session didn't book.
- Check your Appointments list to see which payment completed the booking.
- If both charges went through and only one booking exists, open Settings → Chat with Support in the app and send both references, the amounts and the time. A person replies Mon–Sat, 9am–5pm WAT.
Corrections are usually credited to your wallet rather than sent back to your card. See how refunds work.
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Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng