You can pay for a session from your Mytherapist.ng wallet, with a card, through Opay, from a sponsor's wallet, or with an employer or HMO benefit. Bank transfer is for topping up your wallet.
Payment methods
| Method | Use it for | Good to know |
|---|---|---|
| Wallet balance | Booking, reschedule and cancellation fees | Used by default when your balance covers the amount |
| Card | Booking, wallet top-up | Goes through the Paystack card screen. You can save a card for next time |
| Opay | Booking, wallet top-up | Opens an Opay checkout page. No saved cards |
| Bank transfer | Wallet top-up only | Transfer to your dedicated account number and the wallet is credited automatically |
| Sponsor wallet | Booking | Appears once someone has agreed to pay for your sessions |
| Employer or HMO benefit | Booking | Sessions covered by your organisation's plan |
How card and Opay payments appear in your history
Every payment settles through your wallet. When you pay by card or Opay, the amount is credited to your wallet and then debited for the booking, so your history shows a credit and a debit for one payment. That's normal, not a double charge. A wallet payment shows as a single debit.
Other amounts you may notice
- Booking anonymously adds ₦500. The surcharge is waived for Mytherapist.ng Prime members.
- A promo code reduces the price. If a code brings the booking to ₦0, no payment is taken and the method shows as a coupon.
- If your wallet doesn't cover the amount, you'll see "Insuficient funds." Top up or pay by card or Opay instead.
An Opay payment is tied to the purpose it was started for. One started as a wallet top-up can't be used to book, and the other way round.
Related
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More in Payments, wallet and refunds
I paid but my session didn't book
A successful payment is never lost. If the booking failed, the money is credited to your wallet within a minute or two.
2 min readMy card was declined or the payment failed
Your bank or the card gateway rejected the charge. Try another card, or fund your wallet by bank transfer or Opay.
1 min readWallet top-ups and your balance
Top up from Settings, Fund Wallet with a card, Opay or bank transfer, and read your transaction history.
2 min readHow refunds work
Refunds go to your wallet, never back to your card, and return what you actually paid minus any cancellation fee.
2 min read
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