For users

Payments, wallet and refunds

Ways to pay, top-ups, refunds, promo codes, gifts and the student discount.

  • Ways to pay for a session

    Pay from your wallet, by card, through Opay, from a sponsor's wallet, or with an employer or HMO benefit.

    2 min read

  • I paid but my session didn't book

    A successful payment is never lost. If the booking failed, the money is credited to your wallet within a minute or two.

    2 min read

  • My card was declined or the payment failed

    Your bank or the card gateway rejected the charge. Try another card, or fund your wallet by bank transfer or Opay.

    1 min read

  • Wallet top-ups and your balance

    Top up from Settings, Fund Wallet with a card, Opay or bank transfer, and read your transaction history.

    2 min read

  • How refunds work

    Refunds go to your wallet, never back to your card, and return what you actually paid minus any cancellation fee.

    2 min read

  • Promo codes

    Codes take a percentage or fixed amount off at booking. "Coupon not applicable" means expired, used up, or wrong context.

    1 min read

  • Sending and receiving gifts

    Send a gift from your wallet by email; the recipient redeems a 10-character code that credits their wallet.

    1 min read

  • Student discount

    Verify instantly with a .edu.ng, .edu or .university email, or upload a document. Student rates are set per therapist.

    2 min read

  • I was charged twice

    One card or Opay payment shows as a credit and a debit in your wallet history. Check your bank for two real debits first.

    1 min read

  • Someone else is paying for my sessions

    Request a sponsor by email or username, enter the code they receive, then pay from the sponsor wallet at booking.

    1 min read

Still need help?

A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.

In the app

Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.

Get the app

On this website

Start a chat right here. Leave an email and a phone number so the reply reaches you.

Email

Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.

support@mytherapist.ng

Are you a therapist? Go to the therapist help centre