To give someone Mytherapist.ng Prime, add them to a Prime Family plan. There are three ways a person gets Prime: they subscribe themselves, they are added to a Family plan, or they redeem a Prime gift code issued by Mytherapist.ng.
Cover someone through a Family plan
Prime Family is ₦2,000 a month or ₦18,000 a year and covers you plus up to 5 people. You add each person by email from Profile → Manage Prime. If they already have a Mytherapist.ng account with that email, they are covered straight away; if not, they get an email invitation. They pay nothing. Full details: The Prime family plan.
Prime gift codes
Mytherapist.ng issues Prime gift codes, for example as a promotion or a reward. A code is for a set plan and runs for a fixed period. If you receive one, redeem it in the app.
Redeem a gift code
- Open the Profile tab and tap Subscribe to Prime.
- Choose a plan and tap Subscribe Now to reach the checkout sheet.
- Choose Invite code, enter the code and confirm.
Your membership activates immediately. See Subscribe to Prime for what an active membership looks like on your profile.
What a gifted membership can and can't do
- It runs for its set period and then lapses. It does not auto-renew, so nothing is charged when it ends.
- It can't switch plans. If you try, the app says "Invite code subscriptions cannot switch plans."
- Once it lapses, you can subscribe with your own card or direct debit.
If a code doesn't work
A code may already have been used, may have expired, or may have been issued to a different account. Message support with the code and the email on your account. In the app, open Settings → Chat with Support. A person replies Mon–Sat, 9am–5pm WAT.
Prime gift codes are different from session gifts. To pay for someone's therapy session rather than their Prime membership, see Gifts.
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More in Mytherapist.ng Prime
The Prime family plan
Prime Family covers you plus up to 5 people you add by email, for ₦2,000 a month or ₦18,000 a year.
2 min readCancel Prime or change your plan
Switch Auto-renew off under Manage Prime to stop billing; plan switches apply at your next renewal.
2 min readSubscribe to Prime
Profile tab, Subscribe to Prime, pick a plan, Subscribe Now, then pay by card, direct debit or invite code.
2 min readI subscribed but content still looks locked
Refresh or reopen the app, then confirm Prime is active on the account you're logged in with.
2 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng