Run and complete a session

You can join a session from 20 minutes before its start until 10 minutes after its scheduled end. When it's over, mark it complete. Completing the session is what credits your wallet and invites the user to rate you.

Before the session

• Make sure the booking is Accepted. A Pending booking can't be joined. See Accept or decline a booking.
• Check whether it's an individual or a couples session. That's the session type. It has nothing to do with video or audio: video or voice is simply whether you turn your camera on in the call.

Joining

1. Open the session from your bookings.
2. The room opens 20 minutes before the start time, and you join as the host.
3. The session chat is tied to the session window. It isn't an always-on inbox between sessions.
4. Screenshots are blocked on session and chat screens. That's a privacy protection, not a fault.
5. There's no PIN or lock on sessions. If you've set an app-unlock PIN, it only unlocks the Caregiver App.

Completing the session

1. When you finish, mark the session complete.
2. You're asked whether the client missed the session. A session marked missed pays nothing on its own, so answer accurately. See When a client doesn't show up.
3. You can only mark a session complete once most of the booked time has passed. If you try too early you'll see "Appointments can only be completed 45 minutes after the start time." Wait and try again.
4. Once it's complete, the session price minus commission is credited to your wallet, and the user is prompted to rate the session. See Earnings and commission.

A session you held but never marked complete hasn't been paid yet. Mark it complete. If you can't, contact support with the session's date and time.

If a client is in crisis

Mytherapist.ng has no emergency service. If a client is in immediate danger, direct them to 112 (or 767 in Lagos) and Safe Place Nigeria on 0800 800 2000. The full list is at Helplines. Tell support afterwards.