Set your availability

You set your own working hours in the Caregiver App or on the web dashboard at partners.mytherapist.ng, under Session settings. Users can only book inside the hours you set, so keep them current. All times are West Africa Time (WAT).

What you can set

• Hours for each weekday, for example Monday 13:00 to 17:00.
• A fallback window that applies to any day you haven't given its own hours.
• Blackout dates, called exceptions, to block specific days. You can have up to 10.
• A same-day booking switch, on or off.
• Your session price, plus optional student and couples prices.

How bookings fit your hours

There are no fixed slots. A user picks a start time inside your hours and a duration in whole hours, and that block is reserved for them. The booking then arrives as Pending for you to accept or decline. See Accept or decline a booking.

Time zones

Everything runs on West Africa Time. There's no per-account time zone, so if you're outside Nigeria, enter your hours in WAT and read booking times in WAT.

Time off

1. Open your availability settings and set an away period.
2. If you already have sessions booked in that range, you're warned and asked whether to keep them.
3. While you're away, your profile stays listed, but users can't book you for those dates.
4. When the period ends, you're bookable again.

Users say they can't book you

Check, in order:

1. Your status is Approved, Active or Away, not Pending or Suspended. See Your application status, explained.
2. The day they want has hours set, or your fallback window covers it.
3. The date isn't a blackout date or inside your time off.
4. Same-day booking is on, if they're trying to book for today.

If all four are fine and users still can't book you, see I'm approved but users can't find me.