For therapists

Availability, bookings and sessions

Set your hours, accept bookings, run and complete sessions.

Set your availability
Weekday hours, a fallback window, blackout dates, same-day booking, prices and time off. All times are WAT.
2 min read
Accept or decline a booking
Bookings wait for you to accept. Declining refunds the user and counts towards automatic suspension; here are the alternatives.
1 min read
Run and complete a session
When you can join, what the session type means, and how marking a session complete credits your wallet.
2 min read
Client and session notes
Private notes on clients and sessions, who can see them (only you), and keeping them safe with an app PIN.
1 min read
When a client doesn't show up
How a session becomes missed, the 40% compensation, and the steps to get it settled through support.
2 min read
Your stats, explained
How response time and completion rate are measured and refreshed, and which numbers count towards Prime.
1 min read

Still need help?

A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.

In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.

Start a chat right here. Leave an email and a phone number so the reply reaches you.

Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.