Your wallet holds money for sessions, and it's where refunds land — straight away.
Find your wallet
Tap your balance at the top of the Home tab, or go to Profile → My Wallet. Activity lists every payment in and out.
Add money
- Tap Fund wallet and enter an amount of at least ₦1,000.
- Choose how to pay:
- Bank transfer to your own account number — credits instantly.
- Pay with card.
- Pay with Paystack — bank transfer, USSD, mobile money or Apple Pay.
- Pay with Bachs — transfer from any Nigerian bank.
- Tap Add ₦… to wallet to pay.
We don't charge a fee to add money.
Paying for a session
At checkout you can pay from your wallet, or pay directly by card or bank transfer. If your wallet is short, tap Add money on the wallet option to top up without leaving your booking.
Refunds
Refunds always go to your wallet, straight away — when a therapist declines, doesn't reply in time or doesn't join, and when you cancel (minus any fee). If a payment went through but your booking didn't, the money is added to your wallet automatically within a minute or two.
Wallet money can't be withdrawn to a bank account from the app. If you need money returned, message us.
Vouchers and gifts
Tap the gift icon in My Wallet to see your Gifts & Vouchers, including reschedule vouchers. To pay for sessions for someone else, tap Gift therapy.
Payment not showing?
Pull down on My Wallet to refresh. If the money has left your bank but still isn't in your wallet, message us with the amount, the time you paid and a screenshot of the debit.
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More in More guides
Ask someone to pay for a session
Send a Pay for me link. They pay with no account, and your session books itself.
Sponsors: someone who pays for your sessions
Invite a sponsor, accept an offer, and pay with your sponsor at checkout.
Paying for someone's sessions as a sponsor
Offer to sponsor someone, set your monthly limit, and choose how you pay.
Talking to support
How to reach us, when we reply, and what helps us sort things out in one go.
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng