Employer, EAP and HMO benefits

Book through your HMO

Tap My HMO at checkout, enter your enrollee ID and reserve at ₦0. We confirm your cover, usually within a day.

Updated 9 October 20262 min readBy the Mytherapist.ng support team

If your HMO is supported, you bill a session to it at checkout: tap My HMO, choose your scheme, enter your enrollee ID and tap Reserve. Nothing is charged to you, and we confirm your cover with your HMO before the session, usually within a day. AllyHMO is supported today.

Before you book

  • The session must start at least 24 hours from now, so there is time to confirm cover. Same-day slots can't be billed to an HMO.
  • Anonymous booking isn't available with HMO billing. Your HMO needs your real details to confirm your plan.
  • Nothing needs setting up in advance.

Steps

  1. Choose a therapist and a time slot at least a day out. See Book a therapy session.
  2. On the Confirm booking screen, tap My HMO in the payment list.
  3. Tap your scheme in the picker.
  4. Enter the enrollee ID from your HMO card. The app remembers it for next time.
  5. The footer now reads "You pay today: ₦0.00" with the session price struck through, and the button reads Reserve with AllyHMO. Tap it.

Your slot is held. No one else can book it.

What happens next

  1. We contact your HMO to confirm cover for this session. You don't need to call anyone.
  2. You get a notification the moment it's approved, usually within a day. The appointment shows an amber "Awaiting AllyHMO confirmation" banner while we wait, turning green, "Covered by AllyHMO", once approved.
  3. If your HMO can't confirm in time, we cancel the session before it starts and tell you straight away with the reason. Nothing was charged, so there is nothing to refund. Sort it out with your HMO's claims line and book again, or rebook with your wallet or card.

My HMO isn't in the payment list

  • The session starts in under 24 hours. Pick a later slot.
  • Your organisation fully covers the session. The sponsored option replaces the payment list, and you don't need your HMO. See Book with your employer benefit.

You pay nothing when you reserve, and nothing if your HMO doesn't confirm. Money never leaves your wallet or card on an HMO booking.

If your scheme isn't in the picker, see My HMO isn't listed.

Was this guide helpful?

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All guides in Employer, EAP and HMO benefits

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