- Help Centre
- Employer, EAP and HMO benefits
For users
Employer, EAP and HMO benefits
Book with a company benefit or your HMO, and what to do when it does not apply.
Book with your employer or EAP benefit
Log in with the email your organisation registered and covered sessions show ₦0 at checkout, no code needed.
2 min readBook through your HMO
Tap My HMO at checkout, enter your enrollee ID and reserve at ₦0. We confirm your cover, usually within a day.
2 min readMy benefit didn't apply and I was charged
Covered bookings fail silently when something doesn't match. Check your email, your status and your allowance.
2 min readCorporate coupons
Some organisations issue a coupon code for a discount at booking. Here's what makes it work and what to check.
1 min readMy HMO isn't listed
Tap My HMO isn't listed at checkout. We contact your HMO, email you next steps, and tell you when it goes live.
2 min read
Still need help?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng