Employer, EAP and HMO benefits

My HMO isn't listed

Tap My HMO isn't listed at checkout. We contact your HMO, email you next steps, and tell you when it goes live.

Updated 9 October 20262 min readBy the Mytherapist.ng support team

If your HMO isn't in the picker at checkout, tap "My HMO isn't listed" and tell us about it. We contact your HMO directly, email you the next steps, and email you again the moment your scheme goes live. AllyHMO is the only scheme supported in the app today.

Request your HMO from the app

  1. On the Confirm booking screen, tap My HMO.
  2. Tap My HMO isn't listed.
  3. Enter your HMO's name and your enrollee ID. If you have them, add your HMO's claims email or phone number; they're usually on the back of your card.
  4. Send the request.

Two emails then go out:

  • To your HMO, saying one of their enrollees wants to use their plan for therapy, and inviting them to set it up with Mytherapist.ng.
  • To you, with next steps, including a short script for calling your HMO's claims line yourself. HMOs listen to their members, so that call moves things faster than anything we send.

When your HMO goes live, you'll get an email saying you can book with it. Your request helps everyone else on your plan too.

Speak to your HMO directly

You can also call your HMO's customer support, ask for therapy sessions on Mytherapist.ng to be covered under your plan, and point them to [email protected]. The more members who ask, the faster it happens.

HCI Healthcare members

If you're an HCI Healthcare member, your plan may include therapy sessions on Mytherapist.ng. Log in to your HCI Healthcare portal or contact their support team to confirm your benefits.

Book in the meantime

Pay with your wallet or a card as normal. See Ways to pay. If your employer covers your sessions, that benefit applies on its own; see Book with your employer benefit.

Anonymous booking still works with wallet and card. It isn't available with HMO billing, because your HMO needs your real details to confirm your plan.

For how HMO billing works once your scheme is supported, see Book through your HMO. HMOs can learn about working with Mytherapist.ng at mytherapist.ng/hmos.

Was this guide helpful?

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All guides in Employer, EAP and HMO benefits

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