Running and completing a session

A completed session is what pays you. Most video sessions complete on their own — here's how it works.

Joining a video session

The room opens 20 minutes before the start and closes 10 minutes after the scheduled end. Tap Join session, then the green call icon, then Join Call.

If you miss the session entirely, your client is refunded in full and you aren't paid.

How a session completes

If you and your client were in the call together for most of the booked time, the session completes and pays automatically after it ends.

You can also complete it yourself:

• In the call, tap End session, then Complete session.
• Or open the session, tap Complete session and tick both boxes.

You can complete a session once three-quarters of it has passed — 45 minutes into a one-hour session. When it ends, we'll remind you to wrap up.

Only complete sessions that actually took place. Completing a session that didn't happen can lead to penalties, including suspension.

If your client doesn't show

Don't complete the session. If your client never joins or sends a message, it's recorded as missed shortly after it ends. Message support with the session date and your client's name, and we'll look into it.

In-person sessions

1. Check-in opens 20 minutes before the start. Tap Check in on the session.
2. Ask your client for the 4-digit check-in code in their app, enter it and tap Start session.
3. The session completes and pays automatically at the end time.

If your client hasn't arrived 20 minutes after the start, tap Client hasn't arrived and confirm. You're paid in full.

Session notes

Keep private notes on each client in the Clients tab, under Notes. Your clients can't see them.