Our team reviews every new account before clients can find it. While you wait, you can sign in and get everything ready.
While you're under review
The Account Status card on your Home tab shows Under Review. Clients can't see or book you yet, but you can:
- Finish your profile in Account → Edit profile.
- Set your price and weekly hours in Account → Session settings. Clients only find you once your hours are saved, so do this early.
- Add your bank account in Account → Bank settings.
- Work through the onboarding guides in Account → Learning.
We'll email you when you're approved. Your status changes to Active, and clients can start booking you.
Verifying your qualifications
- Go to Account → Edit profile and find Qualifications.
- Tap Select, choose your degrees, licences and certifications, and tap Save.
- Tap Upload proof under each one and choose a clear photo or scan of the certificate.
The app uploads images only. If your certificate is a PDF, take a screenshot of it and upload that.
Each qualification shows where it's up to, and we'll notify you when it's reviewed:
- Proof needed — upload a document.
- Under review — we're checking it.
- Verified — it shows a badge on your public profile.
- Rejected — the reviewer's note says why. Tap Replace proof to try again.
Uploading a new document sends that qualification back for review. Removing a verified qualification removes its badge too.
If your application is declined
We'll email you the reason, and your Account Status card will show Declined. Update your profile or documents, then tap the card and choose Message support to ask for another review.
Was this guide helpful?
More in More guides
Responding to booking requests
Accept, offer other times or decline — and why declines are limited.
Running and completing a session
Joining on time, how sessions complete and pay, and what to do if your client does not show.
Getting paid
When sessions pay out, how the platform fee works, and where to see your earnings.
Withdrawing your earnings
Add your bank account, request a withdrawal, and the limits that apply.
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng