Getting paid

You're paid for each session when it's completed. Your share goes straight into your wallet, ready to withdraw to your bank.

When you're paid

As soon as a session is completed — by you, by your client or automatically — your share lands in your wallet as Therapy session with your client's name.

How much you receive

Your share is the session price minus the platform fee:

• Standard: 20%, dropping to 15% after 100 completed sessions and 12.5% after 500.
• Prime: 25%.

The fee is worked out when each session completes. Session settings shows what you'll take home at your current price.

• Sponsored sessions: when an employer or health plan covers a client, the session is billed at your tier rate or the sponsor's agreed rate, and your share comes from that amount.
• Coupons: a client's coupon doesn't reduce your share. You're paid on the full price.
• Free intro sessions you offer to Prime members are unpaid.

Seeing your earnings

Tap your balance at the top of Home, or go to Account → My wallet.

• Available earnings — what you can withdraw now.
• Earned this month — and Earned on the Account tab, your lifetime total.
• Transactions — your recent payouts, withdrawals and adjustments.

If your wallet shows "You owe"

This happens when a session you were already paid for is later cancelled, or after an adjustment to your account. We email you the reason each time.

You don't need to pay anything. The amount comes off your next session payouts automatically, and withdrawals reopen once it's cleared.