For therapists

More guides

Other guides from the support team.

Getting approved and verified
What happens while we review your application, and how your qualifications get verified.
Responding to booking requests
Accept, offer other times or decline — and why declines are limited.
Running and completing a session
Joining on time, how sessions complete and pay, and what to do if your client does not show.
Getting paid
When sessions pay out, how the platform fee works, and where to see your earnings.
Withdrawing your earnings
Add your bank account, request a withdrawal, and the limits that apply.
Setting your availability
Your weekly hours, time zone and same-day bookings — what clients can book, and when.
Taking time off
Pause new bookings for a holiday or a break, and what happens to sessions already booked.
Talking to support
How to reach us, when we reply, and what helps us sort things out in one go.

Still need help?

A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.

In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.

Start a chat right here. Leave an email and a phone number so the reply reaches you.

Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.