Responding to booking requests

New bookings arrive as requests, and nothing is accepted for you. Respond as soon as you can — your client is waiting to hear back.

Finding your requests

Go to the Sessions tab and open Requests. The orange badge on the tab shows how many are waiting. Tap Review request to see the details.

We'll remind you if a request has been waiting for more than an hour. If it's still unanswered when the session is due to start, it's cancelled and your client is refunded.

Your options

• Accept — the session is confirmed and your client is notified.
• Send alternative time options — offer other times when the requested one doesn't work.
• Decline — your client is refunded in full. Keep this for when you can't offer another time.

Offering other times

Send two to four options with a short note to your client (10–200 characters). Each option needs a date, a start time and an end time, at least 2 hours from now. You can send options until 2 hours before the requested start.

Your client picks one and the session is confirmed straight away, or declines them all and is refunded. If they haven't chosen by the time your last option starts, the request is cancelled.

Before you decline

Declines are limited. Standard accounts have an allowance of one decline, and Prime accounts have two. Going over it suspends new bookings for 7 days and is recorded on your account. After each decline, we email you how many you have left.

If you do decline, give your client a clear, kind reason (10–300 characters). They'll see it.

In-person bookings

In-person bookings are confirmed straight away, so there's no request to respond to.