Clients can only book times inside the hours you set. Keep them accurate and the requests you get will be ones you can take.
Set your weekly hours
- Go to Account → Session settings.
- Under Weekly Availability, switch on each day you work.
- Set the From and To times. Blocks are in whole hours and at least an hour long.
- Working a split day? Tap Add hours for another block, up to six a day.
- Tap Save Changes.
Sessions are one hour, so clients can book any hour that fits inside your blocks. Until your hours are saved, clients won't find you when they browse.
Check your time zone
Your hours follow the time zone under Your time zone, and clients see your slots in their own time — so a client in another country sees the right local time. If your phone's time zone changes, the app asks whether to switch.
Same-day bookings
Switch on Same-day booking to let clients book you for later the same day. Leave it off if you need more notice.
Days you're not available
To block particular dates — a holiday, a conference, a few days off — use Account → Time off. See Taking time off.
If you also offer in-person sessions, your video slots are hidden on your in-person days.
Not getting bookings?
Check that your hours are saved, the Account Status card on Home shows Active, and you're not on time off.
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More in More guides
Withdrawing your earnings
Add your bank account, request a withdrawal, and the limits that apply.
Taking time off
Pause new bookings for a holiday or a break, and what happens to sessions already booked.
Getting paid
When sessions pay out, how the platform fee works, and where to see your earnings.
Talking to support
How to reach us, when we reply, and what helps us sort things out in one go.
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng