Privacy and confidentiality

What you and your therapist say in a session is confidential. Screenshots are blocked on session and chat screens, there is no session monitoring, and the tools you use between sessions share nothing with your therapist unless you choose to. This article covers how the app protects that, and what an employer or HMO paying for your sessions sees.

In sessions and chat

• Screenshots are blocked on the session and chat screens. If a screenshot fails there, that is on purpose, not a fault. See Screenshots blocked.
• No session monitoring. Nobody at Mytherapist.ng joins, watches or listens to a session.
• Chat is tied to your session window. You can send messages from about 20 minutes before a session starts until roughly 70 minutes after it starts. Outside that window the app says "You can only send messages during a session." Mytherapist.ng Prime members can read their therapy messages after a session ends. See Messaging your therapist.

Your wellness tools

• Your mood log is shared with your therapist only if you turn the share toggle on.
• Journal entries are shared with your therapist only when you choose share on that entry.
• Self-assessment results are shown to you and saved to your account.
• Support can't read your journal or mood entries.

Booking anonymously

You can book a session anonymously. It adds ₦500 to the booking, waived for Prime members. Anonymous booking isn't available when billing an HMO, because your HMO needs your real details to confirm your plan.

If your employer or organisation pays

• A covered session is billed to your organisation and uses one unit of your plan's allowance.
• Your organisation's plan sets who is covered, how many sessions, which therapy types and which therapists.
• If a covered session is cancelled or refunded, the money returns to your organisation's wallet, not yours.

If your HMO pays

Your HMO confirms cover for each session using the enrollee ID you enter. We contact your HMO to confirm, and the session goes ahead once it's approved. See Book through your HMO.

Therapy sessions on Mytherapist.ng are private, but they are not an emergency service. If you need help now, see If you need urgent help right now.

Related: Two-factor authentication and PIN, Delete your account.