Chat with your therapist on Mytherapist.ng opens around each session, not all the time. You can send messages from about 20 minutes before your session starts until roughly 70 minutes after it starts.
When the chat is open
| Time | Can you message? |
|---|---|
| More than 20 minutes before the start | No. You'll see "Your session is yet to start" |
| From about 20 minutes before until about 70 minutes after the start | Yes |
| After that | No. You'll see "You can only send messages during a session." |
Voice notes and the video or voice call follow the same window.
How to open the chat
- Open your session from the Home screen under "Happening Next" or from the Appointments list on the Therapy tab.
- Tap "Join your session". The chat thread opens.
- To start the call, tap the call icon at the top of the chat. See join your therapy session.
Need to reach your therapist sooner?
There's no always-on inbox. If you have something to talk about before your next session, the way to do it is to book an earlier session in the app. See book a therapy session.
Chat history
Messages aren't stored anywhere Mytherapist.ng can export from, so we can't send you a transcript, and screenshots are blocked in the chat for privacy. If there's something you want to keep, write it down after the session. See why screenshots are blocked.
If you need help right now
The chat isn't built for urgent help. If you're in immediate danger, call 112 (national emergency) or 767 in Lagos. To talk to someone now, call Safe Place Nigeria on 0800 800 2000 (toll-free, 24/7). More options are on mytherapist.ng/helplines and in urgent help now.
One notification for several messages is normal: bursts are bundled into "N new messages". See I'm not getting notifications.
Related
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More in Notifications and messaging
Session reminders
For accepted sessions you get a morning reminder, then alerts 30 and 10 minutes before, by push and email.
1 min readIs my therapist online?
The chat header shows online or last seen. It only reflects whether their app is connected, not whether they're free.
1 min readI'm not getting notifications
Allow notifications for Mytherapist.ng in your phone settings, then log out and log back in to re-register your phone.
1 min readWhy screenshots are blocked in sessions and chat
Screenshots are blocked on the session and chat screens on purpose, to protect confidential therapy content.
1 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng