Promo codes take a percentage or a fixed amount off when you book. Enter the code exactly as you received it. Some codes only work when you register a new account, not at booking.
Why a code won't apply
If you see "Coupon not applicable", one of these is the reason:
- The code has expired or been deactivated.
- It has already been used the maximum number of times.
- It's a registration-only code and you're trying to use it at booking.
- It was issued by an employer or organisation and your account isn't registered as a beneficiary of that organisation. See corporate coupons.
- There's a typo. Codes must match exactly, so re-enter it carefully.
If the code makes the booking ₦0
No payment is taken, and the payment method on the booking shows as a coupon. The booking goes ahead as normal.
Refunds on promo bookings
Refunds return what you actually paid, minus any cancellation fee, not the full price. A heavily discounted booking can refund ₦0 if the minimum ₦1,000 cancellation fee is larger than what you paid. See how refunds work.
Student rates don't need a code. If you're a student, verify once and the student price shows on a therapist's profile before you book. See student discount.
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How refunds work
Refunds go to your wallet, never back to your card, and return what you actually paid minus any cancellation fee.
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Send a gift from your wallet by email; the recipient redeems a 10-character code that credits their wallet.
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Top up from Settings, Fund Wallet with a card, Opay or bank transfer, and read your transaction history.
2 min readStudent discount
Verify instantly with a .edu.ng, .edu or .university email, or upload a document. Student rates are set per therapist.
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Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
In the app
Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.
Get the appOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng