Every therapist application is reviewed by a person at Mytherapist.ng. Nothing approves automatically and there's no fixed review time. Until you're approved you can log in and set things up, but users can't find or book you.
The statuses
| Status | What it means | Visible to users? |
|---|---|---|
| Pending | Your application is waiting for review | No |
| Approved | You passed review and you're live | Yes |
| Active | You're live. You'll usually see this after returning from time off | Yes |
| Away | You're on scheduled time off | Listed, but not bookable for those dates |
| Declined (also called Rejected) | Your application wasn't approved | No |
| Suspended | Bookings are blocked for a period | No |
| Disabled | Your account is permanently closed | No, and you can't log in |
Only Disabled stops you logging in. Pending, Declined and Suspended accounts can all still sign in.
While you wait
- Set your availability, so bookings can come in the moment you're approved.
- Upload proof for each qualification. See Verify your qualifications and credentials.
- Work through the onboarding training. It doesn't affect approval, but it helps you get started.
If you've been waiting a long time
Contact support with the email you signed up with and how long you've been waiting. In the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT.
If your application was declined
A reason is recorded with every declined application. If you weren't given it, ask support for it. There's no resubmit button, but you can still update your profile to address the reason, then ask support to have your application looked at again. A declined application can be approved later.
Once you're approved
You're notified, and you become visible to users. If you're approved but users still can't find you, see I'm approved but users can't find me.
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More in Joining and verification
Apply to join Mytherapist.ng as a therapist
Sign up in the Caregiver App or the web dashboard, what to have ready, and what happens while your application is reviewed.
2 min readVerify your qualifications and credentials
Pick each qualification, upload proof (PDFs via the web dashboard), and what Proof needed, Under review, Verified and Rejected mean.
2 min readComplete your onboarding training
The in-app guides and quizzes, your onboarding score, and why the training never holds up your approval or bookings.
1 min readI'm approved but users can't find me
Three checks when users can't find or book you: your status, your availability and any time-off period.
1 min read
Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng