If you're approved but users can't find or book you, it's almost always one of three things: your account status, your availability, or a time-off period. Check them in this order.
1. Check your status
You appear to users only while your status is Approved, Active or Away. If it's Pending, you haven't been approved yet. If it's Suspended, bookings are blocked until the suspension lifts. See Your application status, explained and My account is suspended or disabled.
2. Check your availability
Users can only book inside the days and times you've set. If no days or times are set, there's nothing for a user to book, even though your profile is live. Check that:
- Each weekday you want to work has its own hours, or your fallback window covers it.
- The day in question isn't one of your blackout dates (exceptions).
- Same-day booking is switched on, if you want to be booked for today.
3. Check for time off
While you're Away or inside a time-off period, your profile stays listed, but users can't book you for those dates. If you've come back early, end the time-off period.
Other things to know
- Mytherapist.ng Prime therapists are placed first in search, so other profiles appear further down the list. See Prime therapist status.
- Verified qualifications show a badge on your profile. See Verify your qualifications and credentials.
Still not showing?
Contact support with the email on your account and what the user searched for. In the Caregiver App, open Support, or use the support chat in the web dashboard. A person replies Mon–Sat, 9am–5pm WAT.
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Didn't answer it?
A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.
Caregiver App or dashboard
In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.
About practising hereOn this website
Start a chat right here. Leave an email and a phone number so the reply reaches you.
Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.
support@mytherapist.ng