For therapists

Joining and verification

Apply, follow your application and verify your credentials.

Apply to join Mytherapist.ng as a therapist
Sign up in the Caregiver App or the web dashboard, what to have ready, and what happens while your application is reviewed.
2 min read
Your application status, explained
What Pending, Approved, Away, Declined, Suspended and Disabled mean, what to do while you wait, and what to do if declined.
2 min read
Verify your qualifications and credentials
Pick each qualification, upload proof (PDFs via the web dashboard), and what Proof needed, Under review, Verified and Rejected mean.
2 min read
Complete your onboarding training
The in-app guides and quizzes, your onboarding score, and why the training never holds up your approval or bookings.
1 min read
I'm approved but users can't find me
Three checks when users can't find or book you: your status, your availability and any time-off period.
1 min read
My account is suspended or disabled
The difference between a temporary suspension and a permanent disable, the 7-day decline suspension, and what to do.
2 min read

Still need help?

A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.

In the Caregiver App, open Support. On the web dashboard, use the support chat. Your account comes with the message.

Start a chat right here. Leave an email and a phone number so the reply reaches you.

Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.