For users

Notifications and messaging

Reminders, push notifications and messaging your therapist.

I'm not getting notifications
Allow notifications for Mytherapist.ng in your phone settings, then log out and log back in to re-register your phone.
1 min read
Session reminders
For accepted sessions you get a morning reminder, then alerts 30 and 10 minutes before, by push and email.
1 min read
Messaging your therapist
Chat opens about 20 minutes before your session and stays open until roughly 70 minutes after it starts.
2 min read
Is my therapist online?
The chat header shows online or last seen. It only reflects whether their app is connected, not whether they're free.
1 min read
Why screenshots are blocked in sessions and chat
Screenshots are blocked on the session and chat screens on purpose, to protect confidential therapy content.
1 min read

Still need help?

A person replies Mon–Sat, 9am–5pm WAT. Messages sent outside those hours are answered when the team is back.

Open Settings, then Chat with Support. Your account details come with the message, so nothing needs repeating.

Start a chat right here. Leave an email and a phone number so the reply reaches you.

Write from the email on your account, with your name and what happened, and the team picks it up in the same queue.